“Agentic AI” is the new kid on the block when using artificial intelligence (AI) in service and support roles. You might feel it’s just another Marketing buzz phrase designed to sell more products and services. However, Agentic AI technology has the potential to revolutionize IT service management (ITSM). This blog explains [...]
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It’s hard to read or listen to anything about IT service management (ITSM) right now without the mention of artificial intelligence [...]
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With artificial intelligence (AI) increasingly embedded in business operations, establishing mechanisms to help ensure ethical and [...]
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With more people working remotely, businesses need IT support that works from anywhere. For many organizations, such remote IT service [...]
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New employee onboarding is often the bane of IT organization personnel and their peers in other business functions. It can be a [...]
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Your IT career matters. But IT careers are evolving and it’s therefore important that you know the key skills and certifications you [...]
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Do your peers and colleagues constantly talk about the Metaverse or the technologies it employs? Do you feel as though you should know [...]
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The use of generative artificial intelligence (GenAI) to improve IT operations and outcomes affects not only the speed of activity (or [...]
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The ITIL IT service management (ITSM) body of service management best practices is now 36 years old. However, despite this longevity, [...]
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Whether you work in an IT service management (ITSM) role or another part of the IT organization, staying current on the latest IT [...]
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Generative AI (GenAI) capabilities are transforming IT service management (ITSM) practices and tools – automating routine tasks, [...]
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Generative artificial intelligence (GenAI) is transforming IT support and wider IT service management (ITSM) capabilities. In [...]
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The IT service management (ITSM) trends of artificial intelligence (AI) and enterprise service management are often treated as separate [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.