How is your organization and its employees addressing the spread of misinformation or “fake news”? The latter of these might be “disinformation” rather than “misinformation” – it’s a distinction that’s important to know, as disinformation, more than misinformation, potentially harms your organization’s operations and [...]
Continue Reading Posted by 
Joe the IT Guy | Leave a comment
“Agentic AI” is the new kid on the block when using artificial intelligence (AI) in service and support roles. You might feel it’s just [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
It’s hard to read or listen to anything about IT service management (ITSM) right now without the mention of artificial intelligence [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
With artificial intelligence (AI) increasingly embedded in business operations, establishing mechanisms to help ensure ethical and [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
With more people working remotely, businesses need IT support that works from anywhere. For many organizations, such remote IT service [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
New employee onboarding is often the bane of IT organization personnel and their peers in other business functions. It can be a [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Your IT career matters. But IT careers are evolving and it’s therefore important that you know the key skills and certifications you [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Do your peers and colleagues constantly talk about the Metaverse or the technologies it employs? Do you feel as though you should know [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
The use of generative artificial intelligence (GenAI) to improve IT operations and outcomes affects not only the speed of activity (or [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
The ITIL IT service management (ITSM) body of service management best practices is now 36 years old. However, despite this longevity, [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Whether you work in an IT service management (ITSM) role or another part of the IT organization, staying current on the latest IT [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Generative AI (GenAI) capabilities are transforming IT service management (ITSM) practices and tools – automating routine tasks, [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Generative artificial intelligence (GenAI) is transforming IT support and wider IT service management (ITSM) capabilities. In [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.