October 16, 2025 How is your organization and its employees addressing the spread of misinformation or “fake news”? The latter of these might be “disinformation” rather than “misinformation” – it’s a distinction that’s important to know, as disinformation, more than misinformation, potentially harms your organization’s operations and [...]
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August 7, 2025 “Agentic AI” is the new kid on the block when using artificial intelligence (AI) in service and support roles. You might feel it’s just [...]
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July 10, 2025 It’s hard to read or listen to anything about IT service management (ITSM) right now without the mention of artificial intelligence [...]
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May 30, 2025 With artificial intelligence (AI) increasingly embedded in business operations, establishing mechanisms to help ensure ethical and [...]
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April 24, 2025 With more people working remotely, businesses need IT support that works from anywhere. For many organizations, such remote IT service [...]
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April 17, 2025 New employee onboarding is often the bane of IT organization personnel and their peers in other business functions. It can be a [...]
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March 14, 2025 Your IT career matters. But IT careers are evolving and it’s therefore important that you know the key skills and certifications you [...]
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February 27, 2025 Do your peers and colleagues constantly talk about the Metaverse or the technologies it employs? Do you feel as though you should know [...]
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February 13, 2025 The use of generative artificial intelligence (GenAI) to improve IT operations and outcomes affects not only the speed of activity (or [...]
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January 30, 2025 The ITIL IT service management (ITSM) body of service management best practices is now 36 years old. However, despite this longevity, [...]
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January 20, 2025 Whether you work in an IT service management (ITSM) role or another part of the IT organization, staying current on the latest IT [...]
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December 19, 2024 Generative AI (GenAI) capabilities are transforming IT service management (ITSM) practices and tools – automating routine tasks, [...]
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December 12, 2024 Generative artificial intelligence (GenAI) is transforming IT support and wider IT service management (ITSM) capabilities. In [...]
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