Your IT career matters. But IT careers are evolving and it’s therefore important that you know the key skills and certifications you need to maintain and, ideally, grow your career (or even to simply stay “future relevant” in a changing IT and business landscape). There’s much to consider, but don’t worry, I’m here to help. [...]
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Do your peers and colleagues constantly talk about the Metaverse or the technologies it employs? Do you feel as though you should know [...]
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The use of generative artificial intelligence (GenAI) to improve IT operations and outcomes affects not only the speed of activity (or [...]
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The ITIL IT service management (ITSM) body of service management best practices is now 36 years old. However, despite this longevity, [...]
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Whether you work in an IT service management (ITSM) role or another part of the IT organization, staying current on the latest IT [...]
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Generative AI (GenAI) capabilities are transforming IT service management (ITSM) practices and tools – automating routine tasks, [...]
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Generative artificial intelligence (GenAI) is transforming IT support and wider IT service management (ITSM) capabilities. In [...]
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The IT service management (ITSM) trends of artificial intelligence (AI) and enterprise service management are often treated as separate [...]
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If you were to ask one or more IT service management (ITSM) professionals about the major ITSM trends right now, their first answer [...]
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The opportunity for artificial intelligence (AI)-enabled capabilities for IT service management (ITSM) and other business operations is [...]
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The IT service management (ITSM) industry has long suffered from ITSM tool churn, often because ITSM tool customers fail to receive the [...]
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The opportunity of artificial intelligence (AI) capabilities for IT service management (ITSM) is well written about. The abilities of [...]
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There’s no doubt that the use of artificial intelligence (AI)-powered Copilots will revolutionize IT service desk practices and how IT [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.