Search Results for: ITAM

The “new normal” post COVID-19 crisis has placed renewed focus on IT assets and their management. This is from a number of perspectives. For example, there’s the harsh financial reality of the “new normal” as the commercial impact of the crisis continues to be felt. Then there’s the fact that IT assets are now distributed […] Read more >

IT Asset Management or ITAM is a set of practices that allows your organization to manage, control, and protect all IT assets across your estate. If you’re new to ITAM, or simply want to find out more about it, then my A-Z of ITAM below is designed to help you to better understand what it […] Read more >

“I love a good session on ITAM metrics!” said no one ever. But here’s the thing – IT asset management (ITAM) is such a wide-ranging and granular corporate IT management and governance, risk, and compliance (GRC) capability that (there’s no choice) your organization must have some appropriate ITAM metrics to stay on track. A good […] Read more >

IT asset management is a much-needed corporate capability – whether it be the effective management of hardware, software, or services. And different organizations will have different challenges based on a number of factors ranging from size to organizational complexity – including the global corporate structure. There are thankfully various pieces of freely-available best practice guidance […] Read more >

IT asset management and IT service management are IT management siblings, yet they often don’t play together as much as they could. However, while they might sit within two different IT communities, organizations shouldn’t miss out on opportunities to bring them together for better business outcomes. Done well, IT asset management (ITAM) and IT service […] Read more >

IT asset management is a necessary and important capability for any IT organization. It helps to manage costs, mitigate risks, and improve IT services. But how much ITAM are you doing? And how well are you doing it? If you need to start, or to do more, then this blog is for you. So, you […] Read more >

IT asset management (ITAM) is a powerful IT management activity that saves your organization time and money and minimizes risk; but all too often people forget to quantify the benefits realized, which in turn continues to justify the ongoing investment in ITAM people, processes, and technology. The management of IT assets – whether it’s hardware, […] Read more >

I felt like I needed a bit of a break from ITSM. So I thought, why not write something on a super sexy subject? Then I decided to write about ITAM. Communication and education is often overlooked within the ITAM sector (and ITSM for that matter). There may be a number of reasons for this such […] Read more >

IT service management (ITSM) is all about improvement and, if the AXELOS 2022 ITSM Benchmarking Report and survey data is correct, there’s a wealth of ITSM improvement to be had. Whether it’s related to the IT service desk or ITSM capabilities that span the breadth of IT service delivery and support. To help, this blog […] Read more >

More and more IT organizations are recognizing the opportunity of AIOps and Digital Employee Experience (DEX) Management. It’s great that organizations are adopting these technology-enabled IT management capabilities, often to supplement existing IT service management (ITSM) practices. However, they need to appreciate that these disciplines (or capabilities) are built on the concept of what the […] Read more >

While IT asset management (ITAM) practices have been around for decades, much has changed related to the management of IT assets. As we’re in the IT space, the available technologies for ITAM becoming “smarter,” thanks to artificial intelligence (AI), is probably the first thing that comes to mind. Maybe also that IT assets have changed […] Read more >

IT Asset Management (ITAM) is the practice that helps your organization manage, control, and protect its IT assets and the IT services that use them. Done well, ITAM will help your organization increase value, support decision making, control costs, and effectively manage risks. To help, this blog considers the new ITIL 4 ITAM guidance and […] Read more >

Does your organization require you to build a business case for IT service management (ITSM) or the wider use of service management in what is often called “enterprise service management”? If you do, then this blog will help. Because it offers up a number of great data points – from the SysAid 2021 State of […] Read more >