I recently worked with a service management organisation (in the manufacturing sector) that wanted to improve their service delivery. They asked me to help them with some areas where they had a clear view of what they wanted to do but were stuck about how to do it. They had identified the need to build […]
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Barclay Rae | Leave a comment
There are many different interpretations of service catalogue – in terms of what it is and how it delivers value. The concept has [...]
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In my last blog we looked at some of the things you can do to plan ahead for your IT service management (ITSM) tool implementation – [...]
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If you are just buying or have bought a shiny new IT service management (ITSM) tool – congratulations! You have many good opportunities [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.