Who doesn’t love the holidays? The feeling of goodwill, the great TV, seeing friends and family. How awesome is the holiday period? But here’s the thing, when the first week of work post-holidays rolls around, having chocolate for breakfast and drinking your own body weight in alcohol will become a distant memory once [...]
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In the IT service management (ITSM) world there’s often talk of the need for configuration management and configuration management [...]
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Aha, the highly-effective series continues. Release management is often a misunderstood process, or capability, with the dividing line [...]
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DevOps isn’t just about development, the creation of new code and capabilities, there’s also the need to release to the production [...]
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Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) [...]
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IT asset management (ITAM) is a powerful IT management activity that saves your organization time and money and minimizes risk; but all [...]
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Public cloud has come a long way since we were all worried about the levels of security and availability associated with the delivery [...]
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It’s always fun to sit and talk with 2nd line support folks – the ones who actually understand the technological whatsits and [...]
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Knowledge management is playing an increasingly important part in the IT service management (ITSM) ecosystem, and in keeping businesses [...]
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Oftentimes it’s the every day things I do in my life that teach me about service management. So let me tell you what happened this [...]
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DevOps? ITIL? DevOps versus ITIL? There’s still lots of talk around which approach companies should take. But thankfully, there’s a [...]
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If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]
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Many companies still need to manage their software asset investments better – to reduce risks and financial “wastage.” It can be a huge [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.