Many companies still need to manage their software asset investments better – to reduce risks and financial “wastage.” It can be a huge undertaking but it can also be very rewarding – so start small if you need to, building up your software asset management capabilities over time. Software asset management (SAM) is an [...]
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COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”
In the development and adoption of an IT service management (ITSM) ecosystem, people will spend many hours working on the design and [...]
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Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? [...]
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Problem management can be one of the most beneficial IT service management disciplines, but it can also be one of the most difficult to [...]
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Welcome back to this SysAdmin Day + IT service desk lovefest blog! Following on from my previous post – which covered trust (in [...]
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It’s System Administrator Appreciation Day at the end of the month (July 28th to be specific), hooray for SysAdmins! It’s great that we [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on The First 5 Reasons to Love Your IT Service Desk
As an IT service management (ITSM) professional you might be at arm’s length from what’s happening in the software development world. [...]
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Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]
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Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]
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We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal [...]
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Incident management plays a key part in the IT service management ecosystem and in keeping businesses running. But what are the key [...]
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If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Design Coordination: How to Get Your ITSM Ducks in a Row
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.