August 23, 2017 COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to yawn), but it has since blossomed into a good-practice framework for both IT management and governance. Read on to find out how COBIT can help your organization and the IT service management [...]
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August 16, 2017 In the development and adoption of an IT service management (ITSM) ecosystem, people will spend many hours working on the design and [...]
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August 9, 2017 Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? [...]
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August 2, 2017 Problem management can be one of the most beneficial IT service management disciplines, but it can also be one of the most difficult to [...]
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July 26, 2017 Welcome back to this SysAdmin Day + IT service desk lovefest blog! Following on from my previous post – which covered trust (in [...]
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July 19, 2017 It’s System Administrator Appreciation Day at the end of the month (July 28th to be specific), hooray for SysAdmins! It’s great that we [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on The First 5 Reasons to Love Your IT Service Desk
July 12, 2017 As an IT service management (ITSM) professional you might be at arm’s length from what’s happening in the software development world. [...]
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June 28, 2017 Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]
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June 21, 2017 Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]
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June 14, 2017 We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal [...]
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June 7, 2017 Incident management plays a key part in the IT service management ecosystem and in keeping businesses running. But what are the key [...]
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May 31, 2017 If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Design Coordination: How to Get Your ITSM Ducks in a Row
May 24, 2017 Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first [...]
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