DevOps? ITIL? DevOps versus ITIL? There’s still lots of talk around which approach companies should take. But thankfully, there’s a growing appreciation that both approaches have a part to play in better IT service delivery. The DevOps movement is still only eight years old, and it’s sometimes hard to believe that it’s [...]
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Joe the IT Guy | 4 Comments on 15 Hacks Required to Align ITIL and DevOps
If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Identify and Measure Your Work in Progress (WIP)
Many companies still need to manage their software asset investments better – to reduce risks and financial “wastage.” It can be a huge [...]
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COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”
In the development and adoption of an IT service management (ITSM) ecosystem, people will spend many hours working on the design and [...]
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Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? [...]
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Problem management can be one of the most beneficial IT service management disciplines, but it can also be one of the most difficult to [...]
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Welcome back to this SysAdmin Day + IT service desk lovefest blog! Following on from my previous post – which covered trust (in [...]
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It’s System Administrator Appreciation Day at the end of the month (July 28th to be specific), hooray for SysAdmins! It’s great that we [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on The First 5 Reasons to Love Your IT Service Desk
As an IT service management (ITSM) professional you might be at arm’s length from what’s happening in the software development world. [...]
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Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]
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Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]
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We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.