Author Archives: Joe the IT Guy


Business Relationship Management

How Business Relationship Management Could Help You Chase the Right Balls

Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first shaped to throw the ball, the dog ran off in the direction it expected the ball to go. Usually this was the wrong direction, because the dog owner then (knowingly) threw the […]

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IT4IT IT value chain

IT4IT 101: A New Approach to IT Development and Delivery

Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]

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Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery

Migration to Cloud

The Top 5 Things ITSMers Get Wrong about Cloud Migration

As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]

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Posted by Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration

Get Started with ITIL

10 Tip for Getting Started with ITIL – Part 2

In Part 1 of this blog I offered five tips for getting started with ITIL, the IT service management (ITSM) best practice framework: [...]

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Get Started with ITIL

10 Tips for Getting Started with ITIL – Part 1

Some people panic when they hear the word ITIL – either because of memories of previous painful, or failed, ITIL adoption projects, or [...]

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Posted by Joe the IT Guy | 3 Comments on 10 Tips for Getting Started with ITIL – Part 1

Value of configuration management

How Much Configuration Management Is Enough?

If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some [...]

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Posted by Joe the IT Guy | 7 Comments on How Much Configuration Management Is Enough?

Explaining ITSM to E.T.

Could You Explain Your ITSM to E.T.?

If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look [...]

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Being an ITSM leader

10 Things You Need to Know to Be a Better ITSM Leader – Part 2

In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]

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Being an ITSM leader

10 Things You Need to Know to Be a Better ITSM Leader – Part 1

I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US [...]

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Posted by Joe the IT Guy | 4 Comments on 10 Things You Need to Know to Be a Better ITSM Leader – Part 1

Cloud doesn't work with silos and towers

Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]

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Posted by Joe the IT Guy | 2 Comments on Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

DevOps: From Threat to ITSM Friend

DevOps: From Threat to ITSM Friend

For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]

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ITSM and ITIL Lexicon

The ITSM and ITIL Lexicon – What If End Users Got to Name Things

Warning: If you were born without a sense of humor, or have had it surgically removed at some point in your life, please click away [...]

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Emergency Change

ITSM 101: Emergency Change and Why “No” is a Good Starting Point

If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.