May 24, 2017 Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first shaped to throw the ball, the dog ran off in the direction it expected the ball to go. Usually this was the wrong direction, because the dog owner then (knowingly) threw the […]
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May 17, 2017 Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
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May 10, 2017 As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]
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May 3, 2017 In Part 1 of this blog I offered five tips for getting started with ITIL, the IT service management (ITSM) best practice framework: [...]
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April 26, 2017 Some people panic when they hear the word ITIL – either because of memories of previous painful, or failed, ITIL adoption projects, or [...]
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April 5, 2017 If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some [...]
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March 30, 2017 If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look [...]
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March 15, 2017 In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]
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March 8, 2017 I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US [...]
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March 1, 2017 It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]
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February 22, 2017 For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]
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February 15, 2017 Warning: If you were born without a sense of humor, or have had it surgically removed at some point in your life, please click away [...]
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February 9, 2017 If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]
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