July 6, 2016 It’s important to be good at what you do. In practice that means striving to get better and better. This is a popular attitude and behaviour in IT service management (ITSM), and there is a range of assessment products to measure ITSM process maturity – all basically built on a concept of comparing what is […]
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June 29, 2016 When people think about software-as-a-service (SaaS) and IT service management (ITSM), they immediately think of a “hosted ITSM tool,” [...]
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June 22, 2016 Imagine a river or sea separating two lands. On one side is the “Land of IT” and on the other is the “Land of Business and Customer.” A [...]
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June 1, 2016 The cloud deliberately hides the technical and operational complexity from consumers so they can get on with their real jobs. The [...]
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June 1, 2016 In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]
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May 25, 2016 I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d [...]
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May 11, 2016 As the central (perhaps even single) point of contact, and “the face of IT,” your IT service desk needs to be a powerhouse of [...]
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April 27, 2016 IT guys are often happiest when something breaks and they have a root cause to find, investigate, and resolve. Sometimes, though, [...]
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April 13, 2016 Maintaining a 5-star service desk relies on the continual assessment, and potential improvement, of the service you offer. But it can [...]
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March 29, 2016 Shadow IT, the introduction and use of IT in an organization with little or no involvement or support from the IT department, is a [...]
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March 16, 2016 We have all had, or have heard about, IT horror stories that have caused businesses to go into unplanned panic (and most likely to be [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Business Continuity Management, Disaster Recovery, and ITSM Are Not Mutually Exclusive
March 3, 2016 Long blog title, I know, but hopefully it got your attention. You might be thinking “IT service desk complaints and continual service [...]
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February 17, 2016 The IT press and social media make it clear that our world is getting riskier every day, making cyber security the new flavor of the [...]
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