July 20, 2016 How often do you find yourself standing on the side of a snow-capped mountain, frozen to the spot while helplessly looking up at the rapidly growing and descending snowball of your IT nightmares? Metaphorically-speaking of course, but hopefully you get the point. What started out as a potentially insignificant issue has [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
July 6, 2016 It’s important to be good at what you do. In practice that means striving to get better and better. This is a popular attitude and [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
June 29, 2016 When people think about software-as-a-service (SaaS) and IT service management (ITSM), they immediately think of a “hosted ITSM tool,” [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
June 22, 2016 Imagine a river or sea separating two lands. On one side is the “Land of IT” and on the other is the “Land of Business and Customer.” A [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on How DevOps Organizational Changes Impact ITSM
June 1, 2016 The cloud deliberately hides the technical and operational complexity from consumers so they can get on with their real jobs. The [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Cloud 101 – And Not Just for Dummies
June 1, 2016 In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
May 25, 2016 I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 15 Tips for Getting Started with Change Management – Part 1
May 11, 2016 As the central (perhaps even single) point of contact, and “the face of IT,” your IT service desk needs to be a powerhouse of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Optimize Your Service Desk’s Knowledge Management
April 27, 2016 IT guys are often happiest when something breaks and they have a root cause to find, investigate, and resolve. Sometimes, though, [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Just Maybe, Problem Management Is Not Needed
April 13, 2016 Maintaining a 5-star service desk relies on the continual assessment, and potential improvement, of the service you offer. But it can [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
March 29, 2016 Shadow IT, the introduction and use of IT in an organization with little or no involvement or support from the IT department, is a [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
March 16, 2016 We have all had, or have heard about, IT horror stories that have caused businesses to go into unplanned panic (and most likely to be [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Business Continuity Management, Disaster Recovery, and ITSM Are Not Mutually Exclusive
March 3, 2016 Long blog title, I know, but hopefully it got your attention. You might be thinking “IT service desk complaints and continual service [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on How to Crush Service Desk Complaints by Boosting Your Capabilities with Continual Service Improvement