October 13, 2015 Can you feel the excitement? All of the hard work is paying off – our ITSM house that we’ve been building is taking shape! In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to build your ITSM house. In […]
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October 8, 2015 In viewing many efforts at creating and maintaining a Software Asset Management (SAM) process in different organizations, it’s come to [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on How to Write a Software Asset Management Process – Part 1
September 29, 2015 Is IT service management (ITSM) under attack from the technology “unicorns” and things like DevOps and Lean? Many of the articles we [...]
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September 22, 2015 In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to [...]
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September 9, 2015 Have you found your trusty hard hat and tool belt? I hope so, because I’m back and ready to start diving into the details of building [...]
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September 3, 2015 What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on ITSM Views: Rebecca Beach, from Dimity Consulting
August 27, 2015 Would you build a house by starting with the roof? Well of course not! Yet many ITSM implementations I hear about want to start with [...]
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August 19, 2015 Be warned, this blog looks to the future of IT service management (ITSM), ITSM tools, and ITSM data. You might need to click through on [...]
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August 12, 2015 In this blog, I take a look at observations that I have encountered over the last 2-3 years about Software Asset Management (SAM); ten [...]
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August 5, 2015 I must be mixing with the wrong crowd as some of my blogs have gone a little bit “out there” of late. This time I want to look at how [...]
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July 28, 2015 What exactly is your job? By day, I’m a mild mannered IT manager at a US state agency – managing enterprise services, which [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Greg Sanker, from ITSMTransition.com
July 8, 2015 Hold on to your hats, lil’ ol’ Joe is about to get all technical on you … Demand for IT is unpredictable in what is now a digital, [...]
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June 26, 2015 What exactly is your job? In my current consultancy-based role I help companies to move from where they are now to where they need to [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Suresh GP, from TauB Solutions