The biggest online security threat for any individual is ignorance. Put simply, ignorance is not knowing something you should know, or choosing to ignore facts that affect you. Unfortunately, some people don’t give enough thought, and sometimes none at all, to online security issues and the measures they need to take to [...]
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In a previous blog we examined the meta-activities that should be undertaken to provide the best possible prospect of Software [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on How to Write a Software Asset Management Process – Part 2
Can you feel the excitement? All of the hard work is paying off – our ITSM house that we’ve been building is taking shape! In Part 1 [...]
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In viewing many efforts at creating and maintaining a Software Asset Management (SAM) process in different organizations, it’s come to [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on How to Write a Software Asset Management Process – Part 1
Is IT service management (ITSM) under attack from the technology “unicorns” and things like DevOps and Lean? Many of the articles we [...]
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In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to [...]
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Have you found your trusty hard hat and tool belt? I hope so, because I’m back and ready to start diving into the details of building [...]
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What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on ITSM Views: Rebecca Beach, from Dimity Consulting
Would you build a house by starting with the roof? Well of course not! Yet many ITSM implementations I hear about want to start with [...]
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Be warned, this blog looks to the future of IT service management (ITSM), ITSM tools, and ITSM data. You might need to click through on [...]
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In this blog, I take a look at observations that I have encountered over the last 2-3 years about Software Asset Management (SAM); ten [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on Mythbusters from Software Asset Management
I must be mixing with the wrong crowd as some of my blogs have gone a little bit “out there” of late. This time I want to look at how [...]
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What exactly is your job? By day, I’m a mild mannered IT manager at a US state agency – managing enterprise services, which [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Greg Sanker, from ITSMTransition.com
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.