Author Archives: Joe the IT Guy


Building ITSM House Part 4

Building Your ITSM House, Part 4

Can you feel the excitement?  All of the hard work is paying off – our ITSM house that we’ve been building is taking shape!  In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to build your ITSM house. In […]

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Software Asset Management

How to Write a Software Asset Management Process – Part 1

In viewing many efforts at creating and maintaining a Software Asset Management (SAM) process in different organizations, it’s come to [...]

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ITSM Futures: Be a Disruptor Not the Disrupted

IT Service Management Futures: Be a Disruptor Not the Disrupted

Is IT service management (ITSM) under attack from the technology “unicorns” and things like DevOps and Lean? Many of the articles we [...]

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Building ITSM House Part 3

Building Your ITSM House, Part 3

In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to [...]

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Building Your ITSM House – Part 2

Have you found your trusty hard hat and tool belt?  I hope so, because I’m back and ready to start diving into the details of building [...]

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Joe and Rebecca

ITSM Views: Rebecca Beach, from Dimity Consulting

What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of [...]

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ITSM House

Building Your ITSM House – Part 1

Would you build a house by starting with the roof?  Well of course not!  Yet many ITSM implementations I hear about want to start with [...]

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ITSM Futures: Ambient Intelligence and Data Culture

ITSM Futures: Ambient Intelligence and Data Culture

Be warned, this blog looks to the future of IT service management (ITSM), ITSM tools, and ITSM data. You might need to click through on [...]

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Professor

Mythbusters from Software Asset Management

In this blog, I take a look at observations that I have encountered over the last 2-3 years about Software Asset Management (SAM); ten [...]

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Shifting ITSM to a Platform Strategy

Shifting ITSM to a Platform Strategy

I must be mixing with the wrong crowd as some of my blogs have gone a little bit “out there” of late. This time I want to look at how [...]

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Greg Sanker and Joe the IT Guy

ITSM Views: Greg Sanker, from ITSMTransition.com

What exactly is your job? By day, I’m a mild mannered IT manager at a US state agency – managing enterprise services, which [...]

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Robi the robot

Capacity Management in the Second Machine Age

Hold on to your hats, lil’ ol’ Joe is about to get all technical on you … Demand for IT is unpredictable in what is now a digital, [...]

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Suresh GP

ITSM Views: Suresh GP, from TauB Solutions

What exactly is your job? In my current consultancy-based role I help companies to move from where they are now to where they need to [...]

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Posted by Joe the IT Guy | 1 Comment on ITSM Views: Suresh GP, from TauB Solutions

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.