June 11, 2015 Service Integration and Management (SIAM) has been around for a while but it’s still a strange or even unheard of term for many. Previously talked about by high-end consultants, IT industry analysts, and the largest of corporate IT organizations, the term and its concepts have finally made it into the IT mainstream. [...]
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June 1, 2015 What exactly is your job? That’s a very good question! I’m a director of ITSM Zone (formerly IT Training Zone). My main role is to look [...]
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May 6, 2015 IT is a huge part of the budget for many companies, and the money spent on IT is intended to create business value and support business [...]
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April 30, 2015 Before you pick up a tool, you need to know what you plan to use it for. That’s just common sense, isn’t it? So naturally there’s a [...]
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April 8, 2015 Why do people have to make things so complex? I often see organizations whose processes, tool configurations, user interfaces and every [...]
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March 20, 2015 In the words of George Michael, “Let’s go outside.” That’s using IT service management (ITSM) outside the IT organization. As, unless [...]
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February 19, 2015 When was the last time you thought about the language you use as an IT service management (ITSM) or IT professional? I’m not talking [...]
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February 5, 2015 In an October 2014 blog titled Right Size Your CRM To Your Needs, Kate Leggett – a VP and Principal Analyst at Forrester Research – [...]
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January 22, 2015 At Interop New York last October I sadly missed out on an intriguing presentation called “ITIL isn’t evil. Most people who implement it [...]
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January 15, 2015 During 2014 I interviewed some lovely IT service management (ITSM) people for my blog, all of whom were gainfully employed by SysAid’s [...]
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December 15, 2014 It’s nearly 2015 so I decided that it would be fitting to write a quick summary of 2014 via the medium of blog. At first I thought I [...]
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December 11, 2014 Last week I posted a blog offering my thoughts and advice on getting started with incident management, based on the premise that [...]
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December 5, 2014 There’s a lot of documented good or best practices out there on how to do incident management – or so my good friend Stuart Rance tells [...]
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