Author Archives: Joe the IT Guy


4769038570_4e5f864d33_b

Why Should You Involve Customers in the Design of ITSM Processes?

If IT organizations want to provide high quality, reliable IT services to our customers then we need to have good processes. If we just rely on technical people doing the right thing then the services we deliver to our customers will be expensive and inconsistent compared to IT organizations that have well designed [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

4771699557_371ce7899c_b

Getting to Grips with Software Compliance to Avoid Nasty Surprises

What is software compliance and why is it such a headache for IT departments? In this blog I am going to explores the basic concepts of [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

3402836023_2d9b3e9ca6_b

Do Quick Wins Exist for Availability Management?

In order to do their jobs, users need applications, systems and services to be there when they need them. They expect them to be [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

4101036443_e3535b7a8a_b

How ITSM Supports IT Agility

In the age of digitization, the world is changing at an ever increasing rate.  Businesses need to react to changing conditions and [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

3432525439_1d23baa7de_b

ITSM Doesn’t Have to Be Complicated

When organizations want to improve their IT service management they often create huge projects that take a long time to deliver much [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

Vendor A with Joe

ITSM Views from a Vendor, with Stephen Mann from ServiceNow

What exactly is your job? I’m a “Senior Manager, Product Marketing” for ServiceNow – not that the job title gives much away about what [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

3436159484_32392fe584_b

The Greatest Ever Code to Incident Categorization

Ok maybe not greatest ever… but it sounded like a sexier title, like I’m a super hero or something. Anyway… I can’t [...]

Continue Reading

Posted by Joe the IT Guy | 10 Comments on The Greatest Ever Code to Incident Categorization

2070869075_1153997e6f_o

Are You An IT Help Desk Or An IT Service Desk?

Talk about a tricky question. Are you offering, or working on, a help desk or a service desk? And does it really matter? Looking at [...]

Continue Reading

Posted by Joe the IT Guy | 2 Comments on Are You An IT Help Desk Or An IT Service Desk?

Photo 3

The Help Ducks Institute (HDI) 2014 Conference: Have Fun And Save Some Ducks

I recently found out that the D in HDI was for Desk not for Ducks. So sadly the HDI Annual Conference and Exhibition (HDI14) isn’t the [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

286709039_105881e4b9_z

For Heaven’s Sake, Please Take The Meh Out Of Your Service Desk Metrics

What is it with IT people and metrics? We seem to be obsessed with monitoring this and measuring that. And don’t get me started with [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

6273248505_43d0b56424_o

Managing a Major Problem

The ITIL Service Operation book says you should have a “major problem review” after resolving a major problem, but it doesn’t provide [...]

Continue Reading

Posted by Joe the IT Guy | 1 Comment on Managing a Major Problem

Ashok Srivastava

ITSM Views from a Vendor, with Ashok Srivastava from Kovair

What exactly is your job? I’m the Senior Manager – Solutions & Services at Kovair Software and work mainly on out-of-box [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

2931239025_096b22500b_o

The Pink Think Tank: It’s Not Staying In Vegas

Wow Vegas was a blast. Who knew that a short guy from New York would be so popular? But that’s enough about me, there are far more [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

Categories

IT Humor




IT SELF-SERVICE FUTURE

Back to ITSM Blog

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.