Wow Vegas was a blast. Who knew that a short guy from New York would be so popular? But that’s enough about me, there are far more important things to discuss. Namely the Pink Elephant Conference Think Tank. It’s not the first time that a conscientious group of IT service management (ITSM) notables have convened […]
Continue Reading Posted by 
Joe the IT Guy | Leave a comment
Life on the service desk can go at a million miles an hour and it’s easy to focus purely on firefighting the never-ending onslaught of [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
What exactly is your job? I am an IT Service Management Architect within the Microsoft ITSM practice. My job is to assist in sharing [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
A long time ago, in an IT department far, far away…. It is a period of unrest for developers and operations teams. IT management, in an [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Wow. I seriously cannot believe that it is nearly 2014. I mean that is just ridiculous! Surely it was only yesterday that I was setting [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
What exactly is your job? If you asked my wife, she’d say …“he travels around the world, speaking at conferences, about the latest [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Hey! I’ve been mulling over the topics of service catalog and self-service, but I didn’t have my IT Guy hat on, I’ve been using my [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
I’m very fortunate to work for a company that excels when it comes to internal communications, however I know that not everybody is as [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Hey! It’s Joe the IT Guy and I want to talk, well write, about problem management. It’s a funny one – you hear people say that they do [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Developing new products, improving existing ones, setting release dates, and increasing sales are usually top priorities for most tech [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
There is a new global trend in IT management to adopt open source platforms and applications. I’m not only talking about Linux [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Lately I’ve been getting many questions from IT colleagues asking about where they should start when it comes to virtualization. There [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Joe: Tell us a little about yourself and itSMF UK. Ben: I’ve been Chief Executive of itSMF UK since 2010 and with the forum since 2006. [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.