The ITIL Service Operation book says you should have a “major problem review” after resolving a major problem, but it doesn’t provide guidance on how to recognize a major problem or how to manage it. In this blog I’ll try to help you understand what a major problem is and some of the things you […]
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Joe the IT Guy | 1 Comment on Managing a Major Problem
What exactly is your job? I’m the Senior Manager – Solutions & Services at Kovair Software and work mainly on out-of-box [...]
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Wow Vegas was a blast. Who knew that a short guy from New York would be so popular? But that’s enough about me, there are far more [...]
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Life on the service desk can go at a million miles an hour and it’s easy to focus purely on firefighting the never-ending onslaught of [...]
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What exactly is your job? I am an IT Service Management Architect within the Microsoft ITSM practice. My job is to assist in sharing [...]
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A long time ago, in an IT department far, far away…. It is a period of unrest for developers and operations teams. IT management, in an [...]
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Wow. I seriously cannot believe that it is nearly 2014. I mean that is just ridiculous! Surely it was only yesterday that I was setting [...]
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What exactly is your job? If you asked my wife, she’d say …“he travels around the world, speaking at conferences, about the latest [...]
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Hey! I’ve been mulling over the topics of service catalog and self-service, but I didn’t have my IT Guy hat on, I’ve been using my [...]
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I’m very fortunate to work for a company that excels when it comes to internal communications, however I know that not everybody is as [...]
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Hey! It’s Joe the IT Guy and I want to talk, well write, about problem management. It’s a funny one – you hear people say that they do [...]
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Developing new products, improving existing ones, setting release dates, and increasing sales are usually top priorities for most tech [...]
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There is a new global trend in IT management to adopt open source platforms and applications. I’m not only talking about Linux [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.