Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I need to be blogging about today. Instead, this blog is all about the benefits of automation in ITSM. Not just the workflow-enabling automation that we know and love in our […]
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Joe the IT Guy | 2 Comments on The Top 10 Benefits of ITSM Automation Capabilities
Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 [...]
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Workplace stress has been a topic of research for many years but the condition itself seems to be on the rise – with one study finding [...]
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One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on An A – Z of Agile
Working on the IT service desk is an excellent way to test the waters to see whether a career in IT is what you want. It’s an [...]
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The digital transformation of back-office operations might not seem as sexy as the other two – more commonly talked about – elements of [...]
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Please get ready to learn a lot about organizational change management (sometimes abbreviated to OCM). And quickly. The first point I [...]
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Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices
Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]
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Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]
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So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]
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ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]
Continue Reading Posted by Joe the IT Guy | 18 Comments on ITIL 4: An A – Z Guide
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.