July 3, 2019 You’ve probably heard and read a lot about digital transformation in the last couple of years. You might already be in the midst of your organization’s digital transformation strategy delivery activities. But, if you’re still unsure about what digital transformation encompasses, then this blog is for you – because it’s an A [...]
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June 26, 2019 Mental health and wellbeing have become popular business-media topics in recent years and I’m really pleased to see that this focus has [...]
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June 19, 2019 Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I [...]
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June 13, 2019 Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 [...]
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June 5, 2019 Workplace stress has been a topic of research for many years but the condition itself seems to be on the rise – with one study finding [...]
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May 29, 2019 One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of [...]
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May 15, 2019 Working on the IT service desk is an excellent way to test the waters to see whether a career in IT is what you want. It’s an [...]
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May 8, 2019 The digital transformation of back-office operations might not seem as sexy as the other two – more commonly talked about – elements of [...]
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May 1, 2019 Please get ready to learn a lot about organizational change management (sometimes abbreviated to OCM). And quickly. The first point I [...]
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April 24, 2019 Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
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April 17, 2019 Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]
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April 10, 2019 Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
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April 3, 2019 VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]
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