March 6, 2019 You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first publication, the “ITIL Foundation ITIL 4 Edition” (yes, I know that seems a lot of ITILs in a single book title). This was in time for the Pink19 event and it preceded […]
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February 27, 2019 COBIT is a framework designed to support the governance and management of enterprise IT. It helps organizations to deliver value to [...]
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February 20, 2019 At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]
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February 13, 2019 With so much going on in the world of IT service management (ITSM), and the wider IT management space, it’s easy to neglect some of the [...]
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February 6, 2019 The service catalog is one of the most useful technology products in IT service management (ITSM) today. Done well, it acts as a [...]
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January 23, 2019 Nowadays, chatbots seem to be all the rage and it’s fair to say that, over the past couple of years, they’ve developed into a pretty [...]
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January 9, 2019 Hopefully you saw my COBIT 2019 blog in November – but when I wrote it I hadn’t seen the detail of what had changed in this new version [...]
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January 2, 2019 As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]
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December 19, 2018 What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]
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December 12, 2018 There are three common IT service management (ITSM) areas where IT service desks often state that they’re struggling, or at least say [...]
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December 5, 2018 One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT [...]
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November 21, 2018 Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]
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November 14, 2018 Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4