Author Archives: Joe the IT Guy


itil4 key changes

10 Key Changes in ITIL 4 (and My Take on Them)

You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first publication, the “ITIL Foundation ITIL 4 Edition” (yes, I know that seems a lot of ITILs in a single book title). This was in time for the Pink19 event and it preceded […]

Continue Reading

Posted by Joe the IT Guy | 30 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)

COBIT A to Z

COBIT: An A – Z Guide for 2019

COBIT is a framework designed to support the governance and management of enterprise IT. It helps organizations to deliver value to [...]

Continue Reading

Posted by Joe the IT Guy | 6 Comments on COBIT: An A – Z Guide for 2019

iso2000

Hello ISO 20000 (2018), We’ve Been Expecting You

At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]

Continue Reading

Posted by Joe the IT Guy | 9 Comments on Hello ISO 20000 (2018), We’ve Been Expecting You

Modern approach

Taking a More Modern Approach to Windows Deployment

With so much going on in the world of IT service management (ITSM), and the wider IT management space, it’s easy to neglect some of the [...]

Continue Reading

Posted by Joe the IT Guy | 6 Comments on Taking a More Modern Approach to Windows Deployment

Three fingers

3 Ways to Use, and Benefit from, a Service Catalog

The service catalog is one of the most useful technology products in IT service management (ITSM) today. Done well, it acts as a [...]

Continue Reading

Posted by Joe the IT Guy | 2 Comments on 3 Ways to Use, and Benefit from, a Service Catalog

Chatbot exterminator

Does Your IT Service Desk Really Need a Chatbot?

Nowadays, chatbots seem to be all the rage and it’s fair to say that, over the past couple of years, they’ve developed into a pretty [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

COBIT 2019

COBIT 2019 – the Key Changes to COBIT 5

Hopefully you saw my COBIT 2019 blog in November – but when I wrote it I hadn’t seen the detail of what had changed in this new version [...]

Continue Reading

Posted by Joe the IT Guy | 22 Comments on COBIT 2019 – the Key Changes to COBIT 5

The A to Z of ITSM

The A – Z of ITSM in 2019

As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

Looking on 2018

Key Changes in ITSM in 2018 and What We Should Learn

What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

ITSM Basics

ITSM Basics: The State of IT Service Desk Metrics as We Enter 2019

There are three common IT service management (ITSM) areas where IT service desks often state that they’re struggling, or at least say [...]

Continue Reading

Posted by Joe the IT Guy | 2 Comments on ITSM Basics: The State of IT Service Desk Metrics as We Enter 2019

Measuring risk

How to Assess the Risk of a Change with 5 Simple Questions

One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT [...]

Continue Reading

Posted by Joe the IT Guy | 6 Comments on How to Assess the Risk of a Change with 5 Simple Questions

COBIT 2019

COBIT 5 is Dead, Long Live COBIT 2019

Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

Looking to the future of ITIL 4

ITSM Future: 10 Things I’d Like to See in ITIL 4

Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]

Continue Reading

Posted by Joe the IT Guy | 5 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4

Categories

IT Humor




IT SELF-SERVICE FUTURE

Back to ITSM Blog

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.