March 19, 2019 The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, changes to ISO/IEC 20000, and the launch of the latest version of ITIL – ITIL 4. And so it seemed like the perfect time for me to undertake a few refreshes […]
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March 6, 2019 You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]
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February 27, 2019 COBIT is a framework designed to support the governance and management of enterprise IT. It helps organizations to deliver value to [...]
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February 20, 2019 At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]
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February 13, 2019 With so much going on in the world of IT service management (ITSM), and the wider IT management space, it’s easy to neglect some of the [...]
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February 6, 2019 The service catalog is one of the most useful technology products in IT service management (ITSM) today. Done well, it acts as a [...]
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January 23, 2019 Nowadays, chatbots seem to be all the rage and it’s fair to say that, over the past couple of years, they’ve developed into a pretty [...]
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January 9, 2019 Hopefully you saw my COBIT 2019 blog in November – but when I wrote it I hadn’t seen the detail of what had changed in this new version [...]
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January 2, 2019 As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]
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December 19, 2018 What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]
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December 12, 2018 There are three common IT service management (ITSM) areas where IT service desks often state that they’re struggling, or at least say [...]
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December 5, 2018 One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT [...]
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November 21, 2018 Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]
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