COBIT, formerly known as Control Objectives for Information and Related Technology, is a business framework for the governance and management of enterprise IT. The latest version – COBIT 2019 – describes itself as “a framework for the governance and management of enterprise information and technology (I&T), aimed at the [...]
Continue Reading Posted by 
Joe the IT Guy | 7 Comments on An Introduction to COBIT
It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service [...]
Continue Reading Posted by 
Ian Clayton | 2 Comments on ITIL 4’s New Service Value System: Welcomed but Flawed
VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on The A – Z of VeriSM
So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]
Continue Reading Posted by Joe the IT Guy | 16 Comments on ITIL 4: An A – Z Guide
You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]
Continue Reading Posted by Joe the IT Guy | 30 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)
COBIT is a framework designed to support the governance and management of enterprise IT. It helps organizations to deliver value to [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on COBIT: An A – Z Guide for 2019
At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]
Continue Reading Posted by Joe the IT Guy | 9 Comments on Hello ISO 20000 (2018), We’ve Been Expecting You
Hopefully you saw my COBIT 2019 blog in November – but when I wrote it I hadn’t seen the detail of what had changed in this new version [...]
Continue Reading Posted by Joe the IT Guy | 22 Comments on COBIT 2019 – the Key Changes to COBIT 5
Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4
Ever wanted to know more about service integration and management (affectionately known as SIAM)? Well, if you have, then your luck is [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
If you keep hearing about the concept of “shift-left” within IT service management (ITSM), and for the IT service desk in particular, [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 5 Tips for Shift-Left Success on the IT Service Desk
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.