Category: Best Practice Frameworks


Intro to COBIT

An Introduction to COBIT

COBIT, formerly known as Control Objectives for Information and Related Technology, is a business framework for the governance and management of enterprise IT. The latest version – COBIT 2019 – describes itself as “a framework for the governance and management of enterprise information and technology (I&T), aimed at the [...]

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Posted by Joe the IT Guy | 7 Comments on An Introduction to COBIT

ITIL 4 Service Tool Box

ITIL 4’s New Service Value System: Welcomed but Flawed

It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service [...]

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Posted by Ian Clayton | 2 Comments on ITIL 4’s New Service Value System: Welcomed but Flawed

A to Z VeriSM

The A – Z of VeriSM

VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]

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Posted by Joe the IT Guy | 6 Comments on The A – Z of VeriSM

VeriSM blender

Why, and How, to Blend VeriSM Into Your ITSM BAU

So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]

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Posted by Joe the IT Guy | Leave a comment

ITIL 4 books

ITIL 4: An A – Z Guide

ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]

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Posted by Joe the IT Guy | 18 Comments on ITIL 4: An A – Z Guide

itil4 key changes

10 Key Changes in ITIL 4 (and My Take on Them)

You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]

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Posted by Joe the IT Guy | 30 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)

COBIT A to Z

COBIT: An A – Z Guide for 2019

COBIT is a framework designed to support the governance and management of enterprise IT. It helps organizations to deliver value to [...]

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Posted by Joe the IT Guy | 6 Comments on COBIT: An A – Z Guide for 2019

iso2000

Hello ISO 20000 (2018), We’ve Been Expecting You

At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]

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Posted by Joe the IT Guy | 9 Comments on Hello ISO 20000 (2018), We’ve Been Expecting You

COBIT 2019

COBIT 2019 – the Key Changes to COBIT 5

Hopefully you saw my COBIT 2019 blog in November – but when I wrote it I hadn’t seen the detail of what had changed in this new version [...]

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Posted by Joe the IT Guy | 22 Comments on COBIT 2019 – the Key Changes to COBIT 5

COBIT 2019

COBIT 5 is Dead, Long Live COBIT 2019

Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]

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Posted by Joe the IT Guy | Leave a comment

Looking to the future of ITIL 4

ITSM Future: 10 Things I’d Like to See in ITIL 4

Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]

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Posted by Joe the IT Guy | 5 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4

A to Z siam min

The A – Z of SIAM (Service Integration and Management)

Ever wanted to know more about service integration and management (affectionately known as SIAM)? Well, if you have, then your luck is [...]

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Posted by Joe the IT Guy | Leave a comment

Shift left min2

5 Tips for Shift-Left Success on the IT Service Desk

If you keep hearing about the concept of “shift-left” within IT service management (ITSM), and for the IT service desk in particular, [...]

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Posted by Joe the IT Guy | 1 Comment on 5 Tips for Shift-Left Success on the IT Service Desk

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.