June 21, 2017 Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and manage IT services, and the operating and IT service management (ITSM) models used in doing it. An earlier SysAid blog, written by my boss Sarah Lahav, looked at a new Cloud Service Delivery [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
May 17, 2017 Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery
May 3, 2017 In Part 1 of this blog I offered five tips for getting started with ITIL, the IT service management (ITSM) best practice framework: [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
April 26, 2017 Some people panic when they hear the word ITIL – either because of memories of previous painful, or failed, ITIL adoption projects, or [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on 10 Tips for Getting Started with ITIL – Part 1
March 22, 2017 I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]
Continue Reading Posted by Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes
May 18, 2016 “Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your [...]
Continue Reading Posted by Steve Chambers | Leave a comment
March 9, 2016 It’s not often that I admit to being excited by a new ITIL publication – the popular IT service management (ITSM) best practice [...]
Continue Reading Posted by Stephen Mann | 5 Comments on 8 Things that Stand Out in the New ITIL Practitioner Guidance Book
February 23, 2016 In ITIL 2011 – an IT service management (ITSM) best practice framework – there’s five books covering nearly thirty ITSM processes. And [...]
Continue Reading Posted by Steve Chambers | 1 Comment on Dear Axelos, ITIL Needs Cybernetics
January 21, 2016 Congratulations, you’re a newly-certified ITIL* professional – eager to start adopting the ITIL framework in your organization. You’ve [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on 6 Reasons Why You’re Going Wrong With ITIL
January 7, 2016 Last year, my good friend Earl Begley wrote an interesting blog called “Things I didn’t learn in ITIL school.” Earl’s blog detailed [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 13 ITSM Tips They Don’t Always Tell You at ITIL School
January 22, 2015 At Interop New York last October I sadly missed out on an intriguing presentation called “ITIL isn’t evil. Most people who implement it [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on ITIL Isn’t Evil But…
October 9, 2014 I usually write about IT service management (ITSM), but October 2014 is National Cyber Security Month in the USA, so I naturally [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment