Category: Best Practice Frameworks


AWS Cloud Champion

ITIL-as-a-Service? 7 Cloud-Integrated ITSM Processes

Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and manage IT services, and the operating and IT service management (ITSM) models used in doing it. An earlier SysAid blog, written by my boss Sarah Lahav, looked at a new Cloud Service Delivery [...]

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Posted by Joe the IT Guy | Leave a comment

IT4IT IT value chain

IT4IT 101: A New Approach to IT Development and Delivery

Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]

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Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery

Get Started with ITIL

10 Tip for Getting Started with ITIL – Part 2

In Part 1 of this blog I offered five tips for getting started with ITIL, the IT service management (ITSM) best practice framework: [...]

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Posted by Joe the IT Guy | Leave a comment

Get Started with ITIL

10 Tips for Getting Started with ITIL – Part 1

Some people panic when they hear the word ITIL – either because of memories of previous painful, or failed, ITIL adoption projects, or [...]

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Posted by Joe the IT Guy | 3 Comments on 10 Tips for Getting Started with ITIL – Part 1

Blending Agile, Lean, and ITSM

Blending Agile, Lean, and ITSM for Better Business Outcomes

I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]

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Posted by Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes

Five Missing Teeth of Availability Management

Resilience Engineering and the Five Missing Teeth of Availability Management

“Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your [...]

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Posted by Steve Chambers | Leave a comment

ITIL Practitioner Guidance

8 Things that Stand Out in the New ITIL Practitioner Guidance Book

It’s not often that I admit to being excited by a new ITIL publication – the popular IT service management (ITSM) best practice [...]

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Posted by Stephen Mann | 5 Comments on 8 Things that Stand Out in the New ITIL Practitioner Guidance Book

ITIL needs cybernetics

Dear Axelos, ITIL Needs Cybernetics

In ITIL 2011 – an IT service management (ITSM) best practice framework – there’s five books covering nearly thirty ITSM processes. And [...]

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Posted by Steve Chambers | 1 Comment on Dear Axelos, ITIL Needs Cybernetics

ITIlL mistakes

6 Reasons Why You’re Going Wrong With ITIL

Congratulations, you’re a newly-certified ITIL* professional – eager to start adopting the ITIL framework in your organization. You’ve [...]

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Posted by Joe the IT Guy | 3 Comments on 6 Reasons Why You’re Going Wrong With ITIL

School ITIL

13 ITSM Tips They Don’t Always Tell You at ITIL School

Last year, my good friend Earl Begley wrote an interesting blog called “Things I didn’t learn in ITIL school.” Earl’s blog detailed [...]

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Posted by Joe the IT Guy | 4 Comments on 13 ITSM Tips They Don’t Always Tell You at ITIL School

ITIL isn't evil but

ITIL Isn’t Evil But…

At Interop New York last October I sadly missed out on an intriguing presentation called “ITIL isn’t evil. Most people who implement it [...]

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Posted by Joe the IT Guy | 5 Comments on ITIL Isn’t Evil But…

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National Cyber Security Month: Simple Ways to Protect Ourselves

I usually write about IT service management (ITSM), but October 2014 is National Cyber Security Month in the USA, so I naturally [...]

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Posted by Joe the IT Guy | Leave a comment

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.