Have you ever wondered why it happens that when your IT department introduces new technology based on the promise of great benefits, the reality is somewhat muted? That the technology doesn’t make the impact you expected – mostly due to a lack of end-user uptake. If so, the use of organizational change management (OCM) [...]
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There’s a common change management quote that states something like: “Change is inevitable in any organization, but with change comes [...]
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Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
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Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]
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Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
Change management is one of the most necessary, misunderstood, and all-too-often misused IT service management (ITSM) disciplines. If [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on What’s Missing from Most ITSM Change Management Processes?
Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]
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It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]
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If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]
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Without knowing how well we’re doing, we can’t show that we’re getting better. IT service management (ITSM) service providers need to [...]
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In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]
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I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 15 Tips for Getting Started with Change Management – Part 1
Ok maybe not greatest ever… but it sounded like a sexier title, like I’m a super hero or something. Anyway… I can’t [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.