Category: Change Management

ITSM Wars, Episode VII: The Standard Change Awakens

January 15, 2014

A long time ago, in an IT department far, far away…. It is a period of unrest for developers and operations teams. IT management, in an effort to gain control of unruly infrastructure changes and prevent unplanned outages (as well as stop getting yelled at by the CEO), implemented the ITIL® process of Change Management. [...]

Posted by Joe the IT Guy | Leave a comment

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Category: Change Management

ITSM Wars, Episode VII: The Standard Change Awakens

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