If you were to ask one or more IT service management (ITSM) professionals about the major ITSM trends right now, their first answer would probably relate to generative artificial intelligence (GenAI). Yes, there are other ITSM trends. However, the use of IT service management (ITSM) in ITSM practices is the one that has [...]
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AIOps is becoming “the next big thing” in the IT management world because the technology employed, and IT operations, have changed [...]
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Quite simply AIOps (Artificial Intelligence for IT Operations) is all about humans and machines coming together to form a more [...]
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Okay, so I might have taken a few liberties with the use of “million” in my blog title. However, if you can bear with me, I’ll try to [...]
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Daniel Card | 1 Comment on IT Management: A Million Reasons Why We Fail – a Continual Improvement Journey
Mental health and wellbeing have become popular business-media topics in recent years and I’m really pleased to see that this focus has [...]
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Workplace stress has been a topic of research for many years but the condition itself seems to be on the rise – with one study finding [...]
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The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)
With so much going on in the world of IT service management (ITSM), and the wider IT management space, it’s easy to neglect some of the [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Taking a More Modern Approach to Windows Deployment
Who’s afraid of the big bad wolf? It’s easy to get lost in a sea of IT security noise right now. Not a day, week, or month seems to go [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Basics: Know Your Information Security Threats!
Have you ever wondered why new-job “probation periods” are often three to six months? This seems awfully long to me. However, I do [...]
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Are you like me and still hearing crazy stuff about security in the cloud? “We don’t think public cloud is secure.” “We’re interested [...]
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DevOps isn’t just about development, the creation of new code and capabilities, there’s also the need to release to the production [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on 5 Awkward Questions for the Production-End of the DevOps Pipeline
Public cloud has come a long way since we were all worried about the levels of security and availability associated with the delivery [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.