“Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your mother!” or father. Such vacuous guidance is frustrating because the child doesn’t learn why something should be done, or how it should be done, correctly. So children instead seek the […]
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Steve Chambers | Leave a comment
Shadow IT, the introduction and use of IT in an organization with little or no involvement or support from the IT department, is a [...]
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Joe the IT Guy | Leave a comment
Although we’re now well into the 21st century, the goals of the gender-equality movement have still to be accomplished, especially in [...]
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Rebecca Beach | Leave a comment
The IT press and social media make it clear that our world is getting riskier every day, making cyber security the new flavor of the [...]
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The biggest online security threat for any individual is ignorance. Put simply, ignorance is not knowing something you should know, or [...]
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I recently wrote about what I see as the positive aspects of Bring Your Own Device (BYOD). But with Bring Your Own Network (BYON), I [...]
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Like so many millions of people, I’ve been excitedly waiting on the edge of my seat for Apple’s announcement of the new iPhone (please [...]
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The IT department is one of, if not THE most important department within any organisation. IT is the glue that holds an organisation [...]
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I’m very fortunate to work for a company that excels when it comes to internal communications, however I know that not everybody is as [...]
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Developing new products, improving existing ones, setting release dates, and increasing sales are usually top priorities for most tech [...]
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There is a new global trend in IT management to adopt open source platforms and applications. I’m not only talking about Linux [...]
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Lately I’ve been getting many questions from IT colleagues asking about where they should start when it comes to virtualization. There [...]
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Even though Microsoft clearly stated its never coming back and we should all get used to the new tiled approach (sad face), the ‘Start [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.