June 13, 2019 Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 defines them as: “An incident with significant business impact, requiring an immediate coordinated resolution.” And by their very nature, major incidents are challenging. To help, this blog [...]
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June 7, 2017 Incident management plays a key part in the IT service management ecosystem and in keeping businesses running. But what are the key [...]
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September 7, 2016 IT service management (ITSM) is constantly evolving, and over the 20 or so years that the term has been in common use, the scope has [...]
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May 6, 2015 IT is a huge part of the budget for many companies, and the money spent on IT is intended to create business value and support business [...]
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December 11, 2014 Last week I posted a blog offering my thoughts and advice on getting started with incident management, based on the premise that [...]
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December 5, 2014 There’s a lot of documented good or best practices out there on how to do incident management – or so my good friend Stuart Rance tells [...]
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April 17, 2014 Ok maybe not greatest ever… but it sounded like a sexier title, like I’m a super hero or something. Anyway… I can’t [...]
Continue Reading Posted by Joe the IT Guy | 10 Comments on The Greatest Ever Code to Incident Categorization