Introduction If you’re following IT service management (ITSM) trends, you’ll have noticed continuous improvement is “the new black,” known to the ITIL-aware as “continual service improvement (CSI)”. Whether you prefer ‘continual’, or ‘continuous’, they share the same origins and core concepts, and represent a management [...]
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Ian Clayton | Leave a comment
As part of the rapid growth in social media adoption, Twitter reignited a “chat revolution” and triggered a resurgence in internet [...]
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Joe the IT Guy | Leave a comment
Last year, my good friend Earl Begley wrote an interesting blog called “Things I didn’t learn in ITIL school.” Earl’s blog detailed [...]
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Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and the importance [...]
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Rebecca Beach | 2 Comments on ITSM Basics: How to Do Configuration Management – Part 2
One of the biggest pain points I’ve encountered during my years of working in IT service management (ITSM) is the fallout from the [...]
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Not too long ago, in the IT service management (ITSM) minefield that is LinkedIn groups, a service delivery manager asked: “When is an [...]
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Work can consume a significant part of our lives and, for the majority of us, it’s important to feel that we are appreciated for what [...]
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I was asked by my superiors, of which I have many, to write a blog about CSI. But for some reason SysAid’s content editor, the amazing [...]
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Can you feel the excitement? All of the hard work is paying off – our ITSM house that we’ve been building is taking shape! In Part 1 [...]
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Is IT service management (ITSM) under attack from the technology “unicorns” and things like DevOps and Lean? Many of the articles we [...]
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In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to [...]
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There are many different interpretations of service catalogue – in terms of what it is and how it delivers value. The concept has [...]
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Barclay Rae | 2 Comments on Service Catalogue – Collaboration Is Key!
Have you found your trusty hard hat and tool belt? I hope so, because I’m back and ready to start diving into the details of building [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.