In an October 2014 blog titled Right Size Your CRM To Your Needs, Kate Leggett – a VP and Principal Analyst at Forrester Research – offered some smart advice on selecting a customer relationship management (CRM) solution. And to my amazement (so now I’m both amazing and amazed) you could have swapped out CRM for […]
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Joe the IT Guy | 1 Comment on What ITSM Professionals Can Learn from CRM Tool Selection
During 2014 I interviewed some lovely IT service management (ITSM) people for my blog, all of whom were gainfully employed by SysAid’s [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 10 Top ITSM Success Tips from ITSM Tool Vendors
If IT organizations want to provide high quality, reliable IT services to our customers then we need to have good processes. If we just [...]
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In order to do their jobs, users need applications, systems and services to be there when they need them. They expect them to be [...]
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In the age of digitization, the world is changing at an ever increasing rate. Businesses need to react to changing conditions and [...]
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When organizations want to improve their IT service management they often create huge projects that take a long time to deliver much [...]
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Wow. I seriously cannot believe that it is nearly 2014. I mean that is just ridiculous! Surely it was only yesterday that I was setting [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.