When organizations want to improve their IT service management they often create huge projects that take a long time to deliver much less than expected. Why does this happen, and what can you do to make sure your ITSM project is a success? The basic concepts of ITSM are very simple. Understand what your customers […]
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Joe the IT Guy | Leave a comment
Wow. I seriously cannot believe that it is nearly 2014. I mean that is just ridiculous! Surely it was only yesterday that I was setting [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.