Much of the IT service management (ITSM) best practice guidance tells us that ITSM software should “come after” people and processes, and that the ITSM tools are merely there to support them. But the reality is that ITSM tool selection, implementation, and usage are major factors in most organizations’ journeys towards [...]
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In my previous blog, I wrote about how to recognize and deal with the issues associated with watermelon service level agreements [...]
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When applications and infrastructure run out of capacity, they adversely impact services and business operations. To mitigate this [...]
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There’s a growing industry trend for IT departments, and especially IT support groups, to look beyond traditional service level [...]
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Have you ever been asked: “What’s a service?” It might seem a strange, or even silly, question to ask someone who’s already managing, [...]
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Last week, I blogged about business relationship management (BRM) (link) and how it can seriously help IT organizations who are [...]
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Is your IT organization struggling to meet business expectations around service quality, support, or anything else? Then business [...]
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Aha, the highly-effective series continues. Release management is often a misunderstood process, or capability, with the dividing line [...]
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Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) [...]
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Oftentimes it’s the every day things I do in my life that teach me about service management. So let me tell you what happened this [...]
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Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? [...]
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We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal [...]
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If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Design Coordination: How to Get Your ITSM Ducks in a Row
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.