I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US version of The Office (and there’s no truth in the rumor that this character is based on me), devotes one chapter of his book to “10 Things I Know for Sure” in which he […]
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Joe the IT Guy | 4 Comments on 10 Things You Need to Know to Be a Better ITSM Leader – Part 1
For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]
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Warning: If you were born without a sense of humor, or have had it surgically removed at some point in your life, please click away [...]
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Have you ever thought about the truly basic concepts underpinning continual service improvement (CSI)? Let’s take a look at the words [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Why Continual Service Improvement Is the Crème de la Crème of ITSM
IT service management (ITSM) and ITIL, the most commonly adopted ITSM best practice framework, are both full of terminology. Just look [...]
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Is your organization thinking about creating a service catalog and service request catalog (or starting over with it again)? It can be [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 5 Proven Practical Tips for Starting Your Service Catalog
There’s a lot of IT jargon in the IT service management (ITSM) space, much of which has been created as part of ITIL, the most commonly [...]
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In part one of this blog I covered two possible causes of IT service management (ITSM) derailment: (1) the lack of executive support, [...]
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Sometimes it is a good idea to stop for moment, to take stock of where you are and where you want, or need, to be. Especially when you [...]
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Well, it’s been almost a year since my last blog on continual service improvement (CSI), and I really do hope you’ve already passed the [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Are You Feeding and Caring for Your CSI Register?
“The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps [...]
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Steve Chambers | 1 Comment on How DevOps Brings High Velocity to ITSM
A service level agreement, commonly known as an SLA, is an agreement that outlines the expectations of both sides in a service [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Service Level Agreements: A Whistle-Stop Tour
The heart of any IT service management (ITSM) program is the need to add value to business operations – to make the business more [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 7 Capabilities an ITSM Practitioner Needs to Add Value
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.