We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal approach to understanding, defining, and supporting inter-business activities’ and therefore is essential in helping service providers deliver the right kind and level of service. Without BRM [...]
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If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us [...]
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As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration
If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look [...]
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In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]
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I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 10 Things You Need to Know to Be a Better ITSM Leader – Part 1
For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]
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Warning: If you were born without a sense of humor, or have had it surgically removed at some point in your life, please click away [...]
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Have you ever thought about the truly basic concepts underpinning continual service improvement (CSI)? Let’s take a look at the words [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Why Continual Service Improvement Is the Crème de la Crème of ITSM
IT service management (ITSM) and ITIL, the most commonly adopted ITSM best practice framework, are both full of terminology. Just look [...]
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Is your organization thinking about creating a service catalog and service request catalog (or starting over with it again)? It can be [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 5 Proven Practical Tips for Starting Your Service Catalog
There’s a lot of IT jargon in the IT service management (ITSM) space, much of which has been created as part of ITIL, the most commonly [...]
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In part one of this blog I covered two possible causes of IT service management (ITSM) derailment: (1) the lack of executive support, [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.