“What?! Joe’s writing about knowledge management?” I hear you cry. “That’s so early 2000s, do you have access to the internet yet?” And this little New Yorker can’t disagree with you. Knowledge management has been around a long, long time – Wikipedia suggests from the early 1990s – with the early 2000s a time when […]
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Joe the IT Guy | 8 Comments on Taking the NO Out of Knowledge Management
A knowledge base is arguably one of the most important tools that your organization’s IT service desk needs. Without a knowledge base, [...]
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Knowledge management is playing an increasingly important part in the IT service management (ITSM) ecosystem, and in keeping businesses [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Knowledge Managers
As the central (perhaps even single) point of contact, and “the face of IT,” your IT service desk needs to be a powerhouse of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Optimize Your Service Desk’s Knowledge Management
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.