FitSM is one of the lesser-known IT service management (ITSM) standards – or, more correctly, it’s a family of standards – in comparison to say, ISO 20000. However, that’s not to say that it’s any less useful – depending on your organization’s needs and maturity levels FitSM could be exactly what you’re looking for to […]
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Joe the IT Guy | 2 Comments on FitSM: The Lightweight ITSM Standard
It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers
For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.