In the IT service management (ITSM) world there’s often talk of the need for configuration management and configuration management databases (CMDBs), and also IT asset management (ITAM). It can seem a steep challenge for many organizations, but it doesn’t mean that you can’t start with something far simpler – inventory [...]
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Joe the IT Guy | 4 Comments on 7 Top Tips for Effective Inventory Management
Aha, the highly-effective series continues. Release management is often a misunderstood process, or capability, with the dividing line [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Release Managers
DevOps isn’t just about development, the creation of new code and capabilities, there’s also the need to release to the production [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on 5 Awkward Questions for the Production-End of the DevOps Pipeline
Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Configuration Managers
IT asset management (ITAM) is a powerful IT management activity that saves your organization time and money and minimizes risk; but all [...]
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Public cloud has come a long way since we were all worried about the levels of security and availability associated with the delivery [...]
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It’s always fun to sit and talk with 2nd line support folks – the ones who actually understand the technological whatsits and [...]
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Knowledge management is playing an increasingly important part in the IT service management (ITSM) ecosystem, and in keeping businesses [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Knowledge Managers
Oftentimes it’s the every day things I do in my life that teach me about service management. So let me tell you what happened this [...]
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DevOps? ITIL? DevOps versus ITIL? There’s still lots of talk around which approach companies should take. But thankfully, there’s a [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 15 Hacks Required to Align ITIL and DevOps
If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Identify and Measure Your Work in Progress (WIP)
This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]
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Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
Many companies still need to manage their software asset investments better – to reduce risks and financial “wastage.” It can be a huge [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.