As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t care less about cloud? (Hopefully none of you are still at “what’s cloud?”) These and many other cloud “attitudes” tend to be present, all at the same time, in a typical enterprise. And, […]
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Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration
In Part 1 of this blog I offered five tips for getting started with ITIL, the IT service management (ITSM) best practice framework: [...]
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Some people panic when they hear the word ITIL – either because of memories of previous painful, or failed, ITIL adoption projects, or [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on 10 Tips for Getting Started with ITIL – Part 1
If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some [...]
Continue Reading Posted by Joe the IT Guy | 7 Comments on How Much Configuration Management Is Enough?
If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look [...]
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I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]
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Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes
In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]
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I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 10 Things You Need to Know to Be a Better ITSM Leader – Part 1
It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers
For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]
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Warning: If you were born without a sense of humor, or have had it surgically removed at some point in your life, please click away [...]
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If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]
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In IT, one of our biggest (maybe even our favorite?) grumble, every year, is how the business expects us to deliver more for less. So [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.