We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal approach to understanding, defining, and supporting inter-business activities’ and therefore is essential in helping service providers deliver the right kind and level of service. Without BRM [...]
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Incident management plays a key part in the IT service management ecosystem and in keeping businesses running. But what are the key [...]
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If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Design Coordination: How to Get Your ITSM Ducks in a Row
Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first [...]
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Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery
As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration
In Part 1 of this blog I offered five tips for getting started with ITIL, the IT service management (ITSM) best practice framework: [...]
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Some people panic when they hear the word ITIL – either because of memories of previous painful, or failed, ITIL adoption projects, or [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on 10 Tips for Getting Started with ITIL – Part 1
If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some [...]
Continue Reading Posted by Joe the IT Guy | 7 Comments on How Much Configuration Management Is Enough?
If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look [...]
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I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]
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Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes
In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]
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I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 10 Things You Need to Know to Be a Better ITSM Leader – Part 1
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.