March 1, 2017 It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and organizational theory, with Frederick Taylor himself using a term that’s very familiar in today’s IT service management (ITSM) industry – “process management.” One hundred years since that [...]
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Joe the IT Guy | 2 Comments on Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers
February 22, 2017 For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]
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February 15, 2017 Warning: If you were born without a sense of humor, or have had it surgically removed at some point in your life, please click away [...]
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February 9, 2017 If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]
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February 1, 2017 In IT, one of our biggest (maybe even our favorite?) grumble, every year, is how the business expects us to deliver more for less. So [...]
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January 25, 2017 Have you ever thought about the truly basic concepts underpinning continual service improvement (CSI)? Let’s take a look at the words [...]
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Joe the IT Guy | 2 Comments on Why Continual Service Improvement Is the Crème de la Crème of ITSM
January 18, 2017 As more companies move to adopt DevOps practices to improve IT performance (my company included), I was thinking to myself – is it [...]
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Joe the IT Guy | 6 Comments on Where Is the IT Service Desk in a DevOps World?
January 11, 2017 IT service management (ITSM) and ITIL, the most commonly adopted ITSM best practice framework, are both full of terminology. Just look [...]
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Joe the IT Guy | 3 Comments on The A to Z of ITSM
January 4, 2017 It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of [...]
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Joe the IT Guy | 1 Comment on 10 Things You Need to Know to Set the Right ITSM Agenda for 2017
December 28, 2016 The end of the year is often a time to reflect on our past, from the year just gone to even further back in time, and then to look to [...]
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December 21, 2016 Using an IT balanced scorecard will help your IT organization to focus on the right things – for both delivering against business needs [...]
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December 14, 2016 Is your organization thinking about creating a service catalog and service request catalog (or starting over with it again)? It can be [...]
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Joe the IT Guy | 1 Comment on 5 Proven Practical Tips for Starting Your Service Catalog
December 7, 2016 It sometimes feels like the phrase “Do more, with less” has been with us since we started delivering technology-enabled solutions to [...]
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