There is a promised path to the cloud. One that feels familiar to hardware and software vendors, and to their armies of certified infrastructure practitioners working at enterprises all around us. This path looks like a monochrome Bifröst, extending out of data centers to the cloud. This is what everyone is calling [...]
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Steve Chambers | Leave a comment
The cloud deliberately hides the technical and operational complexity from consumers so they can get on with their real jobs. The [...]
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Joe the IT Guy | 1 Comment on Cloud 101 – And Not Just for Dummies
In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]
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I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d [...]
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“Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your [...]
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As the central (perhaps even single) point of contact, and “the face of IT,” your IT service desk needs to be a powerhouse of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Optimize Your Service Desk’s Knowledge Management
I recently worked with a service management organisation (in the manufacturing sector) that wanted to improve their service delivery. [...]
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Barclay Rae | Leave a comment
IT guys are often happiest when something breaks and they have a root cause to find, investigate, and resolve. Sometimes, though, [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Just Maybe, Problem Management Is Not Needed
For me it was a constant source of bafflement in projects – why does the obvious seem so out of reach when we look at applying IT [...]
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Rebecca Beach | Leave a comment
Maintaining a 5-star service desk relies on the continual assessment, and potential improvement, of the service you offer. But it can [...]
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There are Three Ways of DevOps, three principles that underpin all other DevOps patterns. The DevOps Second Way is to “Amplify Feedback [...]
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Shadow IT, the introduction and use of IT in an organization with little or no involvement or support from the IT department, is a [...]
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Although we’re now well into the 21st century, the goals of the gender-equality movement have still to be accomplished, especially in [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.