How is that for a click-bait blog title? This blog is a Q&A session with Steve Chambers who, since about 2009, has written on and presented his criticism and condemnation of ITIL®, an IT service management (ITSM) best practice framework. His inflammatory articles include “Is the ITIL make-over like putting lipstick on a [...]
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Joe the IT Guy | 3 Comments on An Interview with the UK’s #1 ITIL Hater
One of my favorite quotes about metrics and KPIs is: “Don’t measure me on cost or traditional IT metrics, but on the metrics of [...]
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I was asked by my superiors, of which I have many, to write a blog about CSI. But for some reason SysAid’s content editor, the amazing [...]
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The biggest online security threat for any individual is ignorance. Put simply, ignorance is not knowing something you should know, or [...]
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In a previous blog we examined the meta-activities that should be undertaken to provide the best possible prospect of Software [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on How to Write a Software Asset Management Process – Part 2
Can you feel the excitement? All of the hard work is paying off – our ITSM house that we’ve been building is taking shape! In Part 1 [...]
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In viewing many efforts at creating and maintaining a Software Asset Management (SAM) process in different organizations, it’s come to [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on How to Write a Software Asset Management Process – Part 1
Is IT service management (ITSM) under attack from the technology “unicorns” and things like DevOps and Lean? Many of the articles we [...]
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In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to [...]
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There are many different interpretations of service catalogue – in terms of what it is and how it delivers value. The concept has [...]
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Barclay Rae | 2 Comments on Service Catalogue – Collaboration Is Key!
Have you found your trusty hard hat and tool belt? I hope so, because I’m back and ready to start diving into the details of building [...]
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What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on ITSM Views: Rebecca Beach, from Dimity Consulting
Would you build a house by starting with the roof? Well of course not! Yet many ITSM implementations I hear about want to start with [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.