Hold on to your hats, lil’ ol’ Joe is about to get all technical on you … Demand for IT is unpredictable in what is now a digital, consumption-led economy. Put simply, there’s no such thing as a demand year, no such thing as seasons, and to use the oft-touted consultant’s cliché – change is […]
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What exactly is your job? In my current consultancy-based role I help companies to move from where they are now to where they need to [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Suresh GP, from TauB Solutions
If you are just buying or have bought a shiny new IT service management (ITSM) tool – congratulations! You have many good opportunities [...]
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Barclay Rae | 1 Comment on Preparing for ITSM Tool Implementation
What exactly is your job? I am the Director of Product Management at Samanage, and I love every minute of it. I manage all of our [...]
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Service Integration and Management (SIAM) has been around for a while but it’s still a strange or even unheard of term for many. [...]
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What exactly is your job? That’s a very good question! I’m a director of ITSM Zone (formerly IT Training Zone). My main role is to look [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Claire Agutter from ITSM Zone
IT is a huge part of the budget for many companies, and the money spent on IT is intended to create business value and support business [...]
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Before you pick up a tool, you need to know what you plan to use it for. That’s just common sense, isn’t it? So naturally there’s a [...]
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Why do people have to make things so complex? I often see organizations whose processes, tool configurations, user interfaces and every [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on ITSM – Keep It Simple
In the words of George Michael, “Let’s go outside.” That’s using IT service management (ITSM) outside the IT organization. As, unless [...]
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When was the last time you thought about the language you use as an IT service management (ITSM) or IT professional? I’m not talking [...]
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In an October 2014 blog titled Right Size Your CRM To Your Needs, Kate Leggett – a VP and Principal Analyst at Forrester Research – [...]
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At Interop New York last October I sadly missed out on an intriguing presentation called “ITIL isn’t evil. Most people who implement it [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.