Be warned, this blog looks to the future of IT service management (ITSM), ITSM tools, and ITSM data. You might need to click through on some of the links to understand some of the terms, as it’s not your usual ITSM terminology… In 2014, the Microsoft CEO, Satya Nadella, talked about something called “ambient [...]
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In this blog, I take a look at observations that I have encountered over the last 2-3 years about Software Asset Management (SAM); ten [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on Mythbusters from Software Asset Management
I must be mixing with the wrong crowd as some of my blogs have gone a little bit “out there” of late. This time I want to look at how [...]
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What exactly is your job? By day, I’m a mild mannered IT manager at a US state agency – managing enterprise services, which [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Greg Sanker, from ITSMTransition.com
In my last blog we looked at some of the things you can do to plan ahead for your IT service management (ITSM) tool implementation – [...]
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Barclay Rae | Leave a comment
Hold on to your hats, lil’ ol’ Joe is about to get all technical on you … Demand for IT is unpredictable in what is now a digital, [...]
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What exactly is your job? In my current consultancy-based role I help companies to move from where they are now to where they need to [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Suresh GP, from TauB Solutions
If you are just buying or have bought a shiny new IT service management (ITSM) tool – congratulations! You have many good opportunities [...]
Continue Reading Posted by Barclay Rae | 1 Comment on Preparing for ITSM Tool Implementation
What exactly is your job? I am the Director of Product Management at Samanage, and I love every minute of it. I manage all of our [...]
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Service Integration and Management (SIAM) has been around for a while but it’s still a strange or even unheard of term for many. [...]
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What exactly is your job? That’s a very good question! I’m a director of ITSM Zone (formerly IT Training Zone). My main role is to look [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Claire Agutter from ITSM Zone
IT is a huge part of the budget for many companies, and the money spent on IT is intended to create business value and support business [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Why You Should Do Less Incident Management
Before you pick up a tool, you need to know what you plan to use it for. That’s just common sense, isn’t it? So naturally there’s a [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Getting Started with Agile ITSM
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.