In an October 2014 blog titled Right Size Your CRM To Your Needs, Kate Leggett – a VP and Principal Analyst at Forrester Research – offered some smart advice on selecting a customer relationship management (CRM) solution. And to my amazement (so now I’m both amazing and amazed) you could have swapped out CRM for […]
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At Interop New York last October I sadly missed out on an intriguing presentation called “ITIL isn’t evil. Most people who implement it [...]
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During 2014 I interviewed some lovely IT service management (ITSM) people for my blog, all of whom were gainfully employed by SysAid’s [...]
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It’s nearly 2015 so I decided that it would be fitting to write a quick summary of 2014 via the medium of blog. At first I thought I [...]
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Last week I posted a blog offering my thoughts and advice on getting started with incident management, based on the premise that [...]
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There’s a lot of documented good or best practices out there on how to do incident management – or so my good friend Stuart Rance tells [...]
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Many people and organizations seem to struggle with metrics, reporting, analytics, and demonstrating value from IT service management [...]
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Ah problem management. I’ve written about it before (see the additional resources at the bottom) and I’m sure I’ll write about it [...]
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It’s another Interop New York blog, this time based on a keynote by Steve Comstock, Vice President of Site and IT Infrastructure at CBS [...]
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Sophie Danby and I still have more blogs to write based on SysAid’s trip to Interop New York at the start of October. But we need to be [...]
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I usually write about IT service management (ITSM), but October 2014 is National Cyber Security Month in the USA, so I naturally [...]
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OK, I’ve exaggerated slightly in my hopefully click-bait blog titling – if you can’t beat them join them. HP and IBM are also at [...]
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What exactly is your job? Firstly, it doesn’t feel like a job anymore, as it’s been an exciting and life-changing [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.