I usually write about IT service management (ITSM), but October 2014 is National Cyber Security Month in the USA, so I naturally started to think about cyber security. We often act as though cyber security and ITSM are completely different areas, with work carried out by different people for different purposes. In fact they [...]
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OK, I’ve exaggerated slightly in my hopefully click-bait blog titling – if you can’t beat them join them. HP and IBM are also at [...]
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What exactly is your job? Firstly, it doesn’t feel like a job anymore, as it’s been an exciting and life-changing [...]
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I recently wrote about what I see as the positive aspects of Bring Your Own Device (BYOD). But with Bring Your Own Network (BYON), I [...]
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‘I feel like a juggler multitasking in several different languages and time zones.’ A favourite quote from a Service Desk Manager I [...]
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Like so many millions of people, I’ve been excitedly waiting on the edge of my seat for Apple’s announcement of the new iPhone (please [...]
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My native language is English, and this makes it very easy for me to access many different sources of information. I sometimes forget [...]
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I felt like I needed a bit of a break from ITSM. So I thought, why not write something on a super sexy subject? Then I decided to write [...]
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The IT department is one of, if not THE most important department within any organisation. IT is the glue that holds an organisation [...]
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If IT organizations want to provide high quality, reliable IT services to our customers then we need to have good processes. If we just [...]
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What is software compliance and why is it such a headache for IT departments? In this blog I am going to explores the basic concepts of [...]
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In order to do their jobs, users need applications, systems and services to be there when they need them. They expect them to be [...]
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In the age of digitization, the world is changing at an ever increasing rate. Businesses need to react to changing conditions and [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.