Like so many millions of people, I’ve been excitedly waiting on the edge of my seat for Apple’s announcement of the new iPhone (please don’t hate me – I also get just as excited with Android). The problem I have is that the iPhone rumour news is also cluttered with yet another Apple rumour – […]
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Joe the IT Guy | 1 Comment on Rebooting Underwear? Wearable Tech and the Future of IT
My native language is English, and this makes it very easy for me to access many different sources of information. I sometimes forget [...]
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I felt like I needed a bit of a break from ITSM. So I thought, why not write something on a super sexy subject? Then I decided to write [...]
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The IT department is one of, if not THE most important department within any organisation. IT is the glue that holds an organisation [...]
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If IT organizations want to provide high quality, reliable IT services to our customers then we need to have good processes. If we just [...]
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What is software compliance and why is it such a headache for IT departments? In this blog I am going to explores the basic concepts of [...]
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In order to do their jobs, users need applications, systems and services to be there when they need them. They expect them to be [...]
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In the age of digitization, the world is changing at an ever increasing rate. Businesses need to react to changing conditions and [...]
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When organizations want to improve their IT service management they often create huge projects that take a long time to deliver much [...]
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What exactly is your job? I’m a “Senior Manager, Product Marketing” for ServiceNow – not that the job title gives much away about what [...]
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Ok maybe not greatest ever… but it sounded like a sexier title, like I’m a super hero or something. Anyway… I can’t [...]
Continue Reading Posted by Joe the IT Guy | 10 Comments on The Greatest Ever Code to Incident Categorization
Talk about a tricky question. Are you offering, or working on, a help desk or a service desk? And does it really matter? Looking at [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Are You An IT Help Desk Or An IT Service Desk?
I recently found out that the D in HDI was for Desk not for Ducks. So sadly the HDI Annual Conference and Exhibition (HDI14) isn’t the [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.