What is it with IT people and metrics? We seem to be obsessed with monitoring this and measuring that. And don’t get me started with all the rainforests that have been chopped down over the years to create those doorstop-like monthly reporting packs. I appreciate that some ITSM tools have made it easier to capture […]
Continue Reading Posted by 
Joe the IT Guy | Leave a comment
The ITIL Service Operation book says you should have a “major problem review” after resolving a major problem, but it doesn’t provide [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Managing a Major Problem
What exactly is your job? I’m the Senior Manager – Solutions & Services at Kovair Software and work mainly on out-of-box [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Wow Vegas was a blast. Who knew that a short guy from New York would be so popular? But that’s enough about me, there are far more [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Life on the service desk can go at a million miles an hour and it’s easy to focus purely on firefighting the never-ending onslaught of [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
What exactly is your job? I am an IT Service Management Architect within the Microsoft ITSM practice. My job is to assist in sharing [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
A long time ago, in an IT department far, far away…. It is a period of unrest for developers and operations teams. IT management, in an [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Wow. I seriously cannot believe that it is nearly 2014. I mean that is just ridiculous! Surely it was only yesterday that I was setting [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
What exactly is your job? If you asked my wife, she’d say …“he travels around the world, speaking at conferences, about the latest [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Hey! I’ve been mulling over the topics of service catalog and self-service, but I didn’t have my IT Guy hat on, I’ve been using my [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
I’m very fortunate to work for a company that excels when it comes to internal communications, however I know that not everybody is as [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Hey! It’s Joe the IT Guy and I want to talk, well write, about problem management. It’s a funny one – you hear people say that they do [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Developing new products, improving existing ones, setting release dates, and increasing sales are usually top priorities for most tech [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.