What exactly is your job? If you asked my wife, she’d say …“he travels around the world, speaking at conferences, about the latest things that are happening in the IT industry”…but it’s not as simple, or glamorous, as she makes it sound. Travel can be taxing, but it gives me a more global perspective and […]
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Hey! I’ve been mulling over the topics of service catalog and self-service, but I didn’t have my IT Guy hat on, I’ve been using my [...]
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I’m very fortunate to work for a company that excels when it comes to internal communications, however I know that not everybody is as [...]
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Hey! It’s Joe the IT Guy and I want to talk, well write, about problem management. It’s a funny one – you hear people say that they do [...]
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Developing new products, improving existing ones, setting release dates, and increasing sales are usually top priorities for most tech [...]
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There is a new global trend in IT management to adopt open source platforms and applications. I’m not only talking about Linux [...]
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Lately I’ve been getting many questions from IT colleagues asking about where they should start when it comes to virtualization. There [...]
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Joe: Tell us a little about yourself and itSMF UK. Ben: I’ve been Chief Executive of itSMF UK since 2010 and with the forum since 2006. [...]
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Even though Microsoft clearly stated its never coming back and we should all get used to the new tiled approach (sad face), the ‘Start [...]
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Spending my summer days reading way too much about current tech trends I get the sense that we as IT professionals are often portrayed [...]
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As IT professionals, most of us are constantly looking for tools that can help us do our jobs better and more efficiently. Below, [...]
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Every so often, Microsoft releases a really cool feature, one of which I’ve recently come across called the Active Directory Recycle [...]
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*Well, he said that in my recent dream when I interviewed him. Like many around the globe, I’ve long admired the late Steve Jobs and [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.