Hey! It’s Joe the IT Guy and I want to talk, well write, about problem management. It’s a funny one – you hear people say that they do problem management but do they really? By this I mean: Are IT organizations really identifying problems and systematically addressing their root causes as well as the issues […]
Continue Reading Posted by 
Joe the IT Guy | Leave a comment
Developing new products, improving existing ones, setting release dates, and increasing sales are usually top priorities for most tech [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
There is a new global trend in IT management to adopt open source platforms and applications. I’m not only talking about Linux [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Lately I’ve been getting many questions from IT colleagues asking about where they should start when it comes to virtualization. There [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Joe: Tell us a little about yourself and itSMF UK. Ben: I’ve been Chief Executive of itSMF UK since 2010 and with the forum since 2006. [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Even though Microsoft clearly stated its never coming back and we should all get used to the new tiled approach (sad face), the ‘Start [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Spending my summer days reading way too much about current tech trends I get the sense that we as IT professionals are often portrayed [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
As IT professionals, most of us are constantly looking for tools that can help us do our jobs better and more efficiently. Below, [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Every so often, Microsoft releases a really cool feature, one of which I’ve recently come across called the Active Directory Recycle [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on The Active Directory Recycle Bin
*Well, he said that in my recent dream when I interviewed him. Like many around the globe, I’ve long admired the late Steve Jobs and [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Lately, I’ve been doing quite a bit of traveling. First up was HDI in Vegas, then SITS13 in London (both great shows!), then on to [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.