There is a new global trend in IT management to adopt open source platforms and applications. I’m not only talking about Linux operating systems or Firefox browsers, but about platform applications to build websites and content management systems. Today, there are really good open source alternatives for various commercial [...]
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Lately I’ve been getting many questions from IT colleagues asking about where they should start when it comes to virtualization. There [...]
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Joe: Tell us a little about yourself and itSMF UK. Ben: I’ve been Chief Executive of itSMF UK since 2010 and with the forum since 2006. [...]
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Even though Microsoft clearly stated its never coming back and we should all get used to the new tiled approach (sad face), the ‘Start [...]
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Spending my summer days reading way too much about current tech trends I get the sense that we as IT professionals are often portrayed [...]
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As IT professionals, most of us are constantly looking for tools that can help us do our jobs better and more efficiently. Below, [...]
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Every so often, Microsoft releases a really cool feature, one of which I’ve recently come across called the Active Directory Recycle [...]
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*Well, he said that in my recent dream when I interviewed him. Like many around the globe, I’ve long admired the late Steve Jobs and [...]
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Lately, I’ve been doing quite a bit of traveling. First up was HDI in Vegas, then SITS13 in London (both great shows!), then on to [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.