January 5, 2023 IT service management (ITSM) is all about improvement and, if the AXELOS 2022 ITSM Benchmarking Report and survey data is correct, there’s a wealth of ITSM improvement to be had. Whether it’s related to the IT service desk or ITSM capabilities that span the breadth of IT service delivery and support. To help, this blog […]
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December 19, 2022 The introduction of ITIL 4 in 2019 brought a focus on value co-creation and value streams over the traditional process-based approach [...]
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November 29, 2022 More and more IT organizations are recognizing the opportunity of AIOps and Digital Employee Experience (DEX) Management. It’s great [...]
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November 28, 2022 If you regularly read my blog you’ll know that I’ve already written a fair bit on the tough nut to crack that is problem management. [...]
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October 19, 2022 Unless you’ve been hiding under a rock for the last two years, you’ve likely heard about experience level agreements (XLAs) and the [...]
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September 29, 2022 Your organization might have already undertaken its first budget planning round for 2023 IT operations. Whether it has or hasn’t, have [...]
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August 31, 2022 Have you heard of sustainability? You probably have. But have you linked your IT organization’s strategies, activities, and goals into [...]
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July 21, 2022 If, like the IT industry as a whole, your IT organization is currently interested in how employee experience measurement and [...]
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June 9, 2022 While IT asset management (ITAM) practices have been around for decades, much has changed related to the management of IT assets. As [...]
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May 4, 2022 It’s great to see the growing IT service management (ITSM) interest in employee experience, especially when IT organizations use [...]
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April 7, 2022 The opportunity of artificial intelligence (AI) for IT service management (ITSM) has been the subject of blogs, papers, webinars, and [...]
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February 24, 2022 If, like me, you’ve benefitted from automation in your IT service management (ITSM) role for at least the last decade, if not two, you [...]
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February 3, 2022 IT Asset Management (ITAM) is the practice that helps your organization manage, control, and protect its IT assets and the IT services [...]
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