One of the key roles within the ITIL 4 change enablement process is that of approving changes so that the benefits can be delivered to end-users and other business stakeholders. Delayed or missing approvals can kill weeks or even months of change planning, communication, and prep work – not to mention causing delays that [...]
Continue Reading Posted by 
Joe the IT Guy | Leave a comment
Sadly, the world still isn’t right – at least in 2019 terms – but at least there’s more breathing room for many organizations (albeit [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
One of the hottest IT service management (ITSM) trends right now is employee experience and employee experience management. It’s still [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Much has been written about enterprise service management – “the use of IT service management (ITSM) principles, practices, and [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Do you occasionally stop to wonder whether your IT service desk’s incident classification system, or structure, is fit for purpose? [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
IT service management (ITSM) industry research shows that many organizations want to automate more, whether in the IT department or [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Enterprise service management – the use of IT service management (ITSM) thinking, practices, and technology to improve the operations [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Does your organization require you to build a business case for IT service management (ITSM) or the wider use of service management in [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
What are your organization’s top IT service desk goals for this year? And next year? Have you been able to compare them with those of [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
In a previous blog, I offered my thoughts and advice on getting started with problem management, based on the premise that it involves [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 16 Tips For Getting Started With Problem Management – Part 2
So much has changed with the world in the last year or so, with this unsurprisingly also impacting how we deliver and support IT [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on 16 Tips For Getting Started With Problem Management – Part 1
Enterprise service management – the use of IT service management (ITSM) principles, best practice, and technology in other business [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on The A – Z of Enterprise Service Management
You may have already submitted your 2021 plans and budgets for the IT service desk back in September or October 2020. Which was no [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.