IT Asset Management or ITAM is a set of practices that allows your organization to manage, control, and protect all IT assets across your estate. If you’re new to ITAM, or simply want to find out more about it, then my A-Z of ITAM below is designed to help you to better understand what it […]
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Joe the IT Guy | Leave a comment
Okay, so I might have taken a few liberties with the use of “million” in my blog title. However, if you can bear with me, I’ll try to [...]
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Daniel Card | 1 Comment on IT Management: A Million Reasons Why We Fail – a Continual Improvement Journey
A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]
Continue Reading Posted by Joe the IT Guy | 13 Comments on What’s Changed with Change in ITIL 4?
Hopefully, we all know that – in IT service management (ITSM) – change management (now called “change control” in ITIL 4) is the [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on How to Run a Change Advisory Board in a DevOps World
Hopefully, you already understand change management as the process, or capability, that manages change effectively, efficiently, and [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on Using Kanban Boards to Help Manage Change
You’ve probably heard and read a lot about digital transformation in the last couple of years. You might already be in the midst of [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on An A – Z of Digital Transformation
Mental health and wellbeing have become popular business-media topics in recent years and I’m really pleased to see that this focus has [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Working in IT: 10 Tips for Better Workplace Wellbeing
Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Top 10 Benefits of ITSM Automation Capabilities
Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on 7 Major Incident Management Tips
Workplace stress has been a topic of research for many years but the condition itself seems to be on the rise – with one study finding [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on Working in IT: 10 Tips for Handling Workplace Stress
One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on An A – Z of Agile
It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service [...]
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Ian Clayton | 2 Comments on ITIL 4’s New Service Value System: Welcomed but Flawed
Working on the IT service desk is an excellent way to test the waters to see whether a career in IT is what you want. It’s an [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.