The role of an IT service desk manager is an important one within IT service management (ITSM) but it isn’t a role that’s suitable to just anyone. IT service desk managers have an incredibly important and varied job, which requires a diverse skill set whereby missing just one of these skills can be detrimental (due […]
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Joe the IT Guy | 2 Comments on The Science of an IT Service Desk Manager
Organizational change management (OCM) is essentially all about how organizations should manage big changes, of which for most [...]
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IT Asset Management or ITAM is a set of practices that allows your organization to manage, control, and protect all IT assets across [...]
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Okay, so I might have taken a few liberties with the use of “million” in my blog title. However, if you can bear with me, I’ll try to [...]
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Daniel Card | 1 Comment on IT Management: A Million Reasons Why We Fail – a Continual Improvement Journey
A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]
Continue Reading Posted by Joe the IT Guy | 13 Comments on What’s Changed with Change in ITIL 4?
Hopefully, we all know that – in IT service management (ITSM) – change management (now called “change control” in ITIL 4) is the [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on How to Run a Change Advisory Board in a DevOps World
Hopefully, you already understand change management as the process, or capability, that manages change effectively, efficiently, and [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on Using Kanban Boards to Help Manage Change
You’ve probably heard and read a lot about digital transformation in the last couple of years. You might already be in the midst of [...]
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Mental health and wellbeing have become popular business-media topics in recent years and I’m really pleased to see that this focus has [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Working in IT: 10 Tips for Better Workplace Wellbeing
Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Top 10 Benefits of ITSM Automation Capabilities
Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 [...]
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Workplace stress has been a topic of research for many years but the condition itself seems to be on the rise – with one study finding [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on Working in IT: 10 Tips for Handling Workplace Stress
One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.