You’ve probably heard and read a lot about digital transformation in the last couple of years. You might already be in the midst of your organization’s digital transformation strategy delivery activities. But, if you’re still unsure about what digital transformation encompasses, then this blog is for you – because it’s an A [...]
Continue Reading Posted by 
Joe the IT Guy | 1 Comment on An A – Z of Digital Transformation
Mental health and wellbeing have become popular business-media topics in recent years and I’m really pleased to see that this focus has [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Working in IT: 10 Tips for Better Workplace Wellbeing
Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Top 10 Benefits of ITSM Automation Capabilities
Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on 7 Major Incident Management Tips
Workplace stress has been a topic of research for many years but the condition itself seems to be on the rise – with one study finding [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on Working in IT: 10 Tips for Handling Workplace Stress
One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on An A – Z of Agile
It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service [...]
Continue Reading Posted by 
Ian Clayton | 2 Comments on ITIL 4’s New Service Value System: Welcomed but Flawed
Working on the IT service desk is an excellent way to test the waters to see whether a career in IT is what you want. It’s an [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
The digital transformation of back-office operations might not seem as sexy as the other two – more commonly talked about – elements of [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Please get ready to learn a lot about organizational change management (sometimes abbreviated to OCM). And quickly. The first point I [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on An A – Z of Organizational Change Management
Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices
Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps Second Way to Improve ITIL Change and Release Practices
Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.