The digital transformation of back-office operations might not seem as sexy as the other two – more commonly talked about – elements of digital transformation: the introduction of new products and services based on technology and data exploitation, and the improvement of customer engagement mechanisms and the customer [...]
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Joe the IT Guy | Leave a comment
Please get ready to learn a lot about organizational change management (sometimes abbreviated to OCM). And quickly. The first point I [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on An A – Z of Organizational Change Management
Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices
Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps Second Way to Improve ITIL Change and Release Practices
Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on The A – Z of VeriSM
So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]
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ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]
Continue Reading Posted by Joe the IT Guy | 16 Comments on ITIL 4: An A – Z Guide
The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)
If you consistently say the words “strategy” and “strategic,” this means that you sound smart, right? Oh my. If I had a dollar for [...]
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Daniel Card | 4 Comments on Developing a Winning IT Strategy
You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]
Continue Reading Posted by Joe the IT Guy | 30 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)
COBIT is a framework designed to support the governance and management of enterprise IT. It helps organizations to deliver value to [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on COBIT: An A – Z Guide for 2019
At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]
Continue Reading Posted by Joe the IT Guy | 9 Comments on Hello ISO 20000 (2018), We’ve Been Expecting You
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.