Hopefully, you already understand change management as the process, or capability, that manages change effectively, efficiently, and safely (or “change control” if you’re already aligned with ITIL 4). Done well, it’s the capability that enables a steady state, in terms of IT service delivery, while supporting service [...]
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Joe the IT Guy | 4 Comments on Using Kanban Boards to Help Manage Change
You’ve probably heard and read a lot about digital transformation in the last couple of years. You might already be in the midst of [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on An A – Z of Digital Transformation
One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on An A – Z of Agile
Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices
ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]
Continue Reading Posted by Joe the IT Guy | 16 Comments on ITIL 4: An A – Z Guide
There’s a growing industry trend for IT departments, and especially IT support groups, to look beyond traditional service level [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on HOW TO BETTER SATISFY END USERS WITH RESPECT-BASED SLAs
This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]
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Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery
I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]
Continue Reading Posted by Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes
It sometimes feels like the phrase “Do more, with less” has been with us since we started delivering technology-enabled solutions to [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.