July 10, 2019 Hopefully, you already understand change management as the process, or capability, that manages change effectively, efficiently, and safely (or “change control” if you’re already aligned with ITIL 4). Done well, it’s the capability that enables a steady state, in terms of IT service delivery, while supporting service [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on Using Kanban Boards to Help Manage Change
July 3, 2019 You’ve probably heard and read a lot about digital transformation in the last couple of years. You might already be in the midst of [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on An A – Z of Digital Transformation
May 29, 2019 One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on An A – Z of Agile
April 24, 2019 Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices
March 21, 2019 ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]
Continue Reading Posted by Joe the IT Guy | 18 Comments on ITIL 4: An A – Z Guide
April 4, 2018 There’s a growing industry trend for IT departments, and especially IT support groups, to look beyond traditional service level [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on HOW TO BETTER SATISFY END USERS WITH RESPECT-BASED SLAs
September 6, 2017 This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]
Continue Reading Posted by Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
May 17, 2017 Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery
March 22, 2017 I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]
Continue Reading Posted by Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes
December 7, 2016 It sometimes feels like the phrase “Do more, with less” has been with us since we started delivering technology-enabled solutions to [...]
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