Tag: agile


Kanban Boards

Using Kanban Boards to Help Manage Change

Hopefully, you already understand change management as the process, or capability, that manages change effectively, efficiently, and safely (or “change control” if you’re already aligned with ITIL 4). Done well, it’s the capability that enables a steady state, in terms of IT service delivery, while supporting service [...]

Continue Reading

Posted by Joe the IT Guy | 4 Comments on Using Kanban Boards to Help Manage Change

Digital Transformation

An A – Z of Digital Transformation

You’ve probably heard and read a lot about digital transformation in the last couple of years. You might already be in the midst of [...]

Continue Reading

Posted by Joe the IT Guy | 1 Comment on An A – Z of Digital Transformation

A to Z of Agile

An A – Z of Agile

One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of [...]

Continue Reading

Posted by Joe the IT Guy | 2 Comments on An A – Z of Agile

DevOps Third Way

Using the DevOps Third Way to Improve ITIL Change and Release Practices   

Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]

Continue Reading

Posted by Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices   

ITIL 4 books

ITIL 4: An A – Z Guide

ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]

Continue Reading

Posted by Joe the IT Guy | 18 Comments on ITIL 4: An A – Z Guide

Respect

HOW TO BETTER SATISFY END USERS WITH RESPECT-BASED SLAs

There’s a growing industry trend for IT departments, and especially IT support groups, to look beyond traditional service level [...]

Continue Reading

Posted by Joe the IT Guy | 1 Comment on HOW TO BETTER SATISFY END USERS WITH RESPECT-BASED SLAs

Service Improvement

Case Study: Using Value Stream Mapping for IT Service Improvement

This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]

Continue Reading

Posted by Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement

IT4IT IT value chain

IT4IT 101: A New Approach to IT Development and Delivery

Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]

Continue Reading

Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery

Blending Agile, Lean, and ITSM

Blending Agile, Lean, and ITSM for Better Business Outcomes

I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]

Continue Reading

Posted by Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes

Can ITSM truly be agile?

Agile Service Management: Can ITSM Truly Be Agile?

It sometimes feels like the phrase “Do more, with less” has been with us since we started delivering technology-enabled solutions to [...]

Continue Reading

Posted by Joe the IT Guy | Leave a comment

Categories

IT Humor




IT SELF-SERVICE FUTURE

Back to ITSM Blog

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.