Artificial intelligence (AI) can be a complicated world to explore – with phrases like general AI and narrow AI, weak AI and strong AI, machine learning, and deep learning. It can become very complicated pretty quickly, and if you’re anything like me you probably need a lie down just after reading this introductory [...]
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Joe the IT Guy | 15 Comments on The A – Z of Artificial Intelligence (AI)
In the SysAid eBook “Skills and Capabilities Required of a 2020 ITSM Professional,” various industry experts talk about the [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Does the ITSM Industry Have an IT Service Desk Staffing Issue?
There’s a growing industry trend for IT departments, and especially IT support groups, to look beyond traditional service level [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on HOW TO BETTER SATISFY END USERS WITH RESPECT-BASED SLAs
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.