If you were to ask one or more IT service management (ITSM) professionals about the major ITSM trends right now, their first answer would probably relate to generative artificial intelligence (GenAI). Yes, there are other ITSM trends. However, the use of IT service management (ITSM) in ITSM practices is the one that has [...]
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The opportunity for artificial intelligence (AI)-enabled capabilities for IT service management (ITSM) and other business operations is [...]
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The IT service management (ITSM) industry has long suffered from ITSM tool churn, often because ITSM tool customers fail to receive the [...]
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There’s no doubt that the use of artificial intelligence (AI)-powered Copilots will revolutionize IT service desk practices and how IT [...]
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Artificial intelligence (AI)-enabled capabilities offer IT organizations the opportunity for “better, faster, cheaper” operations and [...]
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Your organization might have already undertaken its first budget planning round for 2023 IT operations. Whether it has or hasn’t, have [...]
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The opportunity of artificial intelligence (AI) for IT service management (ITSM) has been the subject of blogs, papers, webinars, and [...]
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If, like me, you’ve benefitted from automation in your IT service management (ITSM) role for at least the last decade, if not two, you [...]
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Sadly, the world still isn’t right – at least in 2019 terms – but at least there’s more breathing room for many organizations (albeit [...]
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Automation was already transforming IT service delivery and support before the COVID-19 crisis made all of our lives so much harder. [...]
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It seems that people like my IT service management (ITSM) A-Z lists. So, as 2020 rapidly approaches us, here’s an A-Z of the many [...]
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IT service management (ITSM) is changing. First thanks to new service management thinking and best practice such as ITIL 4. Second [...]
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It’s hard to believe that 2020 is almost upon us and we will no longer get those “IT service management (ITSM) in 2020” blogs that were [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.