Tag: Artificial Intelligene


GenAI-powered Future of ITSM

What the GenAI-powered Future of ITSM Looks Like

If you were to ask one or more IT service management (ITSM) professionals about the major ITSM trends right now, their first answer would probably relate to generative artificial intelligence (GenAI). Yes, there are other ITSM trends. However, the use of IT service management (ITSM) in ITSM practices is the one that has [...]

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.