Much has been written about enterprise service management – “the use of IT service management (ITSM) principles, practices, and capabilities by other business functions to improve their operations, services, experiences, and outcomes” – in the last half-decade but a key question for anyone looking to start their enterprise [...]
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Does your organization require you to build a business case for IT service management (ITSM) or the wider use of service management in [...]
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“I’ve had a penetration test done, so the service is secure!” (Firstly, no jokes please…) Too often, in my travels visiting a variety [...]
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In the IT service management (ITSM) world there’s often talk of the need for configuration management and configuration management [...]
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Many companies still need to manage their software asset investments better – to reduce risks and financial “wastage.” It can be a huge [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.