Tag: Automated Workflows


Automation

Use Automation to Lighten the IT Support Load in the “New Normal”

Automation was already transforming IT service delivery and support before the COVID-19 crisis made all of our lives so much harder. Done well, automation will reduce incident queues and streamline processes – saving time and costs, and improving IT support’s employee experience. Now, as we all adjust to the “new normal,” [...]

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.