Much has been written about enterprise service management – “the use of IT service management (ITSM) principles, practices, and capabilities by other business functions to improve their operations, services, experiences, and outcomes” – in the last half-decade but a key question for anyone looking to start their enterprise [...]
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Joe the IT Guy | Leave a comment
It’s not often that I admit to being excited by a new ITIL publication – the popular IT service management (ITSM) best practice [...]
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Stephen Mann | 5 Comments on 8 Things that Stand Out in the New ITIL Practitioner Guidance Book
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.