One of the key roles within the ITIL 4 change enablement process is that of approving changes so that the benefits can be delivered to end-users and other business stakeholders. Delayed or missing approvals can kill weeks or even months of change planning, communication, and prep work – not to mention causing delays that [...]
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Have you ever wondered why it happens that when your IT department introduces new technology based on the promise of great benefits, [...]
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A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]
Continue Reading Posted by Joe the IT Guy | 13 Comments on What’s Changed with Change in ITIL 4?
Hopefully, we all know that – in IT service management (ITSM) – change management (now called “change control” in ITIL 4) is the [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on How to Run a Change Advisory Board in a DevOps World
Hopefully, you already understand change management as the process, or capability, that manages change effectively, efficiently, and [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on Using Kanban Boards to Help Manage Change
Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices
Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]
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Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on How to Assess the Risk of a Change with 5 Simple Questions
Change management is one of the most necessary, misunderstood, and all-too-often misused IT service management (ITSM) disciplines. If [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on What’s Missing from Most ITSM Change Management Processes?
Who doesn’t love the holidays? The feeling of goodwill, the great TV, seeing friends and family. How awesome is the holiday period? But [...]
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Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]
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It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.