Tag: change management


Emergency Change

ITSM 101: Emergency Change and Why “No” is a Good Starting Point

If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the emergency change advisory board. In many cases, the ECAB is presented as something of a “rubber stamp,” helping a change manager “cover their back” by getting an emergency action signed off by [...]

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Measuring ITSM change & success

Measuring Change Performance – Easy or Not?

Without knowing how well we’re doing, we can’t show that we’re getting better. IT service management (ITSM) service providers need to [...]

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Get started with change management

15 Tips for Getting Started with Change Management – Part 2

In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]

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Get started with change management

15 Tips for Getting Started with Change Management – Part 1

I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d [...]

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Posted by Joe the IT Guy | 1 Comment on 15 Tips for Getting Started with Change Management – Part 1

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.