February 9, 2017 If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the emergency change advisory board. In many cases, the ECAB is presented as something of a “rubber stamp,” helping a change manager “cover their back” by getting an emergency action signed off by [...]
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November 10, 2016 Without knowing how well we’re doing, we can’t show that we’re getting better. IT service management (ITSM) service providers need to [...]
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June 1, 2016 In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]
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May 25, 2016 I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d [...]
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