In an earlier blog, I wrote about 5 key IT service management (ITSM) things for IT service desk managers to do in 2020. This is a follow-on blog to this – that has been updated to reflect the post-COVID-19 crisis “new normal” for businesses and ITSM – that again refers back to my A-Z of […]
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Joe the IT Guy | 1 Comment on CIOs: 5 Key ITSM Things to Do in 2020
Have you ever wondered why new-job “probation periods” are often three to six months? This seems awfully long to me. However, I do [...]
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Daniel Card | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.